Service Desk Manager, IT Support, SC Clearance, COR7384

Corriculo; Long Lee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading MSP provider is seeking a Service Desk Manager to manage a skilled team delivering high-quality IT support across the UK. This hands-on leadership role involves overseeing incident management, service delivery, and driving continuous improvement within a 24/7 support environment. The ideal candidate will have strong experience leading customer-facing IT support teams and must be eligible for Security Clearance (SC). This role is primarily onsite with occasional client visits.

Qualifications

• Proven experience leading customer-facing IT support teams.
• Knowledge of IT service management best practices.
• Eligibility for Security Clearance (SC).

Responsibilities

• Lead a technical team providing exceptional support.
• Oversee incident management and service delivery.
• Drive process improvement for better service standards.

Skills

Leadership in IT support

Strong technical knowledge

Incident management

Service delivery

Job description

Service Desk Manager, IT Support, SC Clearance, COR7384

An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK.

The Role

As the Service Desk Manager, you'll lead a skilled technical team providing exceptional support across critical IT systems. This is a hands‑on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24 / 7 support environment.

You'll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical care.

The Company

Our client is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites.

This role requires UK residency and eligibility for Security Clearance (SC).

What's Required?

The ideal Service Desk Manager will bring :

• Strong experience leading a customer‑facing IT support team
• Strong technical knowledge of Microso...