Branch Customer Service Consultant — Digital Banking

HSBC; Brighton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A global banking and financial services organization is seeking a dedicated Customer Service Consultant in Brighton. The ideal candidate will have excellent communication skills and a passion for delivering outstanding customer experiences. Responsibilities include educating customers about digital banking and supporting those with complex needs. This full-time position offers training, competitive salary, and various benefits including healthcare and holiday allowances.

Benefits

Over six weeks holiday

National & local employee discounts

Market-leading employer Pension contribution

BUPA Healthcare

Life Assurance equivalent to four times your annual salary

Access to a flexible benefits platform

Sharesave schemes

Qualifications

• Excellent communication skills to engage in effective conversations with customers.
• Ownership of customer inquiries through to resolution, delivering a personalized service.
• Resilience to a continuously changing environment.

Responsibilities

• Be the first point of contact for customers and deliver exceptional service.
• Support customers in vulnerable situations and those with complex needs.
• Educate customers on digital services and fraud awareness.

Skills

Business Development

Sales Experience

B2B Sales

Time Management

Relationship Management

Tools

HP Service Manager

ServiceNow

Windows

Job description

A global banking and financial services organization is seeking a dedicated Customer Service Consultant in Brighton. The ideal candidate will have excellent communication skills and a passion for delivering outstanding customer experiences. Responsibilities include educating customers about digital banking and supporting those with complex needs. This full-time position offers training, competitive salary, and various benefits including healthcare and holiday allowances.