Lead Service Desk Engineer — Hybrid, 24/7 Support

Electus Recruitment; Shrivenham; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A UK-based recruitment firm is looking for a Shift Leader Service Desk Support Engineer based in Shrivenham. The successful candidate will manage a team providing 24/7 support, addressing IT issues, and ensuring excellent customer service. Responsibilities include overseeing daily operations, mentoring technicians, and ensuring compliance with SLAs. Candidates must have at least 2 years of IT support experience and be eligible for government security clearance. The salary range is £32,500 to £35,000.

Qualifications

• At least 2+ years of experience leading or supervising a team in an IT support capacity.
• Proven experience in IT support or helpdesk roles.
• Prior experience in a leadership role within IT is preferred.

Responsibilities

• Manage daily operations of the Service Desk and oversee team activities.
• Ensure timely resolution of incidents and service requests.
• Document all support requests and provide excellent customer service.

Skills

Leadership skills

Customer service

Technical support

ITIL knowledge

Job description

A UK-based recruitment firm is looking for a Shift Leader Service Desk Support Engineer based in Shrivenham. The successful candidate will manage a team providing 24/7 support, addressing IT issues, and ensuring excellent customer service. Responsibilities include overseeing daily operations, mentoring technicians, and ensuring compliance with SLAs. Candidates must have at least 2 years of IT support experience and be eligible for government security clearance. The salary range is £32,500 to £35,000.