Service Delivery Manager jobs in United States

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Location: Belfast

Other locations: Primary Location Only

Date: May 21, 2025

Requisition ID: 1577611

Manager, Business Consulting _ Transformation Delivery (TD) - Project Management, Belfast

The Team and the opportunity
If you are looking to join adynamic and diverse teamdelivering large-scale transformation programme consultancy services, come and talk to EY’s Transformation Deliveryteam about the opportunities we can offer you.

To continue the successful growth of our TDteam within EY’s Consulting practice, we are looking for experienced, motivated people who have previously worked in programme and project management, business or digital transformation roles, either in industry or in a client-side advisory role to join our team.

For further information, check out ourwebsite: https://www.ey.com/en_gl/transformation-realized

About TDin EY:

Our TDteam sits within the Business Consulting sub-service line of EY Consulting. With a clear purpose of ‘building a better working world’, EY’s TDteam is committed to delivering exceptional client services across a range of sectors across the Island of Ireland.

In EY, our approach to exceptional delivery for our clients is underpinned by three defining features:

We provide transformation and project management capability to clients to help them deliver transformational projects and programmes that deliver real business value.

We work with a diverse group of clients across a range of sectors including government and public sector, energy and utilities, transport, education, consumer products and retail.

We collaborate with EY teams to bring the best of EY to our clients which includes a full suite of consultancy services.

Your key responsibilities
In order to continue to grow EY’s successful TDbusiness, we are looking for experiencedManagers.

Client Responsibilities:

• Managing and delivering transformation projects to time, cost and quality;
• Working with clients acrossour focus sectors: government, health, utilities, transport, and telco to consistently deliver exceptional client service;
• Working as part of a team to ensure that all project deliverables are managed to time, cost and quality.
• Ensuring that project plans, project logs (e.g., risks, assumptions issues, dependencies) and project budgets are managed effectively;
• Delivery of major project/programme activities, including business process design, testing and end user training involving multiple cross-functional stakeholders.
• Working directly with clients on a regular basis to help create innovative insights and solutions to meet their needs;
• Integrating data to inform insights by sharing technical, sector and market knowledge
• Solving business and technology issues through collaboration and teaming;
• Applying knowledge, experience and expertise to shape services to clients with limited direction, including development of high-quality work products and presentation of project outputs, as required;

Internal Responsibilities:

• Assisting in client account management activities such as recruitment for the project team, managing financial aspects of client engagements, and quality and risk management;
• Building valued relationships with clients and colleagues to assist in generating new business opportunities for EY;
• Providing a supporting role in presentations and proposals for elements of medium to high complex projects to prospective and existing clients;
• Communicating effectively with EY senior management and working to build, manage and motivate high-performing teams;
• Understanding all our service offerings and actively identifying opportunities to better serve clients;
• Building strong internal relationships within consulting and across other services lines;
• Supporting team development activities, including;
• Supporting, coaching, and mentoring activities;
• Conducting performance reviews and contributing to performance feedback;
• Contributing to people initiatives including recruiting, retaining and training activities;
• Maintaining an educational programme to continually develop technical skills;
• Understanding, following and communicating workplace policies and procedures
  

Skills and attributes for success
To qualify for the role, you must have:

• Experience in a management consulting or similar advisory role in industry or the public sector
• Project Management experience managing and delivering large-scale projects, programmes and transformations, including project planning and monitoring, resource management (including project finances), benefits realisation, etc.;
• Experience as a client-facing project manager, using waterfall methodologies across one or more of our focus sectors (government and public sector, energy and utilities, transport, education, consumer products and retail)
• Ideal candidates will have agile certifications such as Professional Scrum Master / Product Owner, SAFe Scrum Master / Product Owner
• Ideal candidates will have multidisciplinary experience including project management, business process design,testing the solution and end user training.
• Excellent stakeholder management and communication skills with a track record in managing complex stakeholder programmes;
• Good understanding of project governance and change management principles;
• Additional professional qualifications, such as PRINCE2 or PMP, are desirable.
• Additional areas of interest include: process improvement, agile methodologies and business case development.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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