Service Client jobs in United Kingdom

Are you ready to make your mark as part of our Firm Engagement and Development team? Then you’ve come to the right place. At White & Case, we’ll support you, give you responsibility and welcome you as an integral member of our global team from day one.

The Coordinator, Engagement and Development – EMEA will work closely in a team of Engagement and Development professionals based in the London, Brussels and Frankfurt offices. The post holder will have responsibility for supporting the Engagement and Development agenda regionally for all EMEA offices, focusing on supporting Firm culture, values, Affinity Networks and much more.

The Engagement and Development Team is responsible for:

• A reimagined professional skills curriculum
• The Firm’s Coaching Office and enhanced mentoring initiatives
• Associate and business services professional participation in committees and Firmwide initiatives
• People’s Voice Survey - recommendations and implementation
• Global Affinity Networks, which are open to everyone

The variety of our work across disciplines and offices across the world provides stretch opportunities for individual team members to expand their skills and professional competencies, networks and careers. We value people who bring a wide variety of perspectives. There is no one archetype for a White & Case professional. Difference is an asset, not a liability.

• Assist in the development and execution of EMEA Engagement programs and initiatives, with occasional support across Americas and APAC, ensuring alignment with strategic objectives.
• Work with the Firm’s eight global Affinity Networks to effectively identify and conduct impactful programs for their members.
• Coordinate logistics for Affinity Network events, including collaborating with colleagues in Concierge and Events to ensure seamless execution.
• Represent the Engagement team at Affinity Network functions held in the London office.
• Support the creation and distribution of Affinity Network invitations and communications.
• Conduct research on external speakers, trainers and consultants.
• Conduct monthly, virtual new hire onboarding sessions on behalf of the Engagement and Development Team.
• Where appropriate, represent the Engagement Team at recruiting functions and orientation programs held in the Firm’s London office.
• Support Affinity Networks on admin for local meetings including room bookings and liaising with members in relation to agenda creation and distribution.
• Support the creation and distribution of communications advertising professional development opportunities.
• Provide administrative support for sponsorships of professional conferences in partnership with the Engagement Team Sponsorships Lead. Provide support to the Chief Engagement and Development Officer on special projects as needed.

• Passion for talent engagement and professional development in the workplace
• Client Service Focus
• Commercial and business awareness
• Strong time management skills, ability to stay calm under pressure when juggling multiple tasks or working to tight deadlines.
• Team player with ability to work on own initiative
• Proactive, resourceful and takes initiative
• Experience working in a professional services environment.
• Flexible, committed and enthusiastic
• Attention to detail
• Good systems and database skills including Word, Excel, PowerPoint and CRM applications
• Strong analytical skills and ability to interpret and report statistical data.
• Strong organizational and task management skills and ability to handle multiple tasks and meet deadlines.
• Excellent communication skills in English – written and oral – and ability to work at all levels.
• Secondary European language would be beneficial.
• Excellent relationship-management skills: proven ability to work effectively with and influence colleagues at all organizational levels within a professional services partnership.
• Inclusive and culturally sensitive, with a consultative, team-oriented approach.
• Flexibility to work occasional evenings and weekends.
• Degree or equivalent experience.

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as an Engagement professional, and our benefits are designed to support your changing needs and priorities across different life stages.

We are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration, and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

• This role is based in London, and reports into the Manager, Engagement and Development (EMEA), with a dotted line to the Associate Director, Engagement and Development - Firm Operations (Global).
• Our standard office hours are 9:30-18:00, with a current requirement for 4 days in the office (Monday - Thursday) per week.

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Life insurance
• Critical Illness insurance
• Private GP services
• Travel insurance
• Dental coverage
• Cycle to work
• Holiday purchase (available during annual enrolment)

White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

Note to recruitment agencies: Our internal Recruitment team is responsible for all end-to-end lateral recruitment processes. All agencies must sign White & Case terms of business, which are office specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction.

Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the London Recruitment team.

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