Service Client à Grande-Bretagne

Join JPMorganChase and make a real impact by setting new standards within a dynamic environment. You’ll ensure information is accurate and compliant, supporting both regulatory needs and exceptional client service. Innovation and leadership are encouraged as you contribute to process enhancements. Your work will directly influence operational quality and client satisfaction.

As a KYC Operations Quality Control Reviewer - Senior Associate within Client Data Management, you’ll implement KYC and AML protocols, mentor junior colleagues, and resolve complex data issues. Your analytical and digital expertise will drive efficiency and identify areas for improvement. Collaborating with stakeholders, you’ll facilitate discussions and build productive relationships. The role also offers opportunities to develop leadership skills in a fast-paced setting. Your efforts will help strengthen the firm’s data integrity and compliance.

• Ensure all client data processes comply with Know Your Customer and Anti-Money Laundering policies, maintaining integrity and confidentiality.
• Identify and implement process improvements using digital tools to enhance accuracy and efficiency in client data management.
• Collaborate with cross-functional teams to monitor exceptions, resolve escalations, and ensure timely completion of client reviews.
• Mentor and support junior team members, providing guidance and sharing best practices to foster continuous learning.
• Develop and deliver presentations and training sessions to educate team members and stakeholders on process updates and regulatory changes.

• Minimum three years of experience in Know Your Customer or Anti-Money Laundering standards, policies, and procedures.
• Advanced analytical, time management, and organizational skills, with a proven ability to manage multiple priorities.
• Proficiency in digital platforms and technology to optimize client data processes and support compliance.
• Strong conflict management and stakeholder engagement skills, with experience resolving issues and building relationships.
• Experience mentoring or supporting junior team members to achieve team goals and drive operational excellence.

• Experience in AML, Compliance, Fraud, KYC, or Operational Risk within financial services.
• Ability to drive data-driven initiatives and foster collaboration among stakeholders, utilizing influence and project management skills.
• Expertise in leveraging AI, machine learning, and process automation to enhance data analysis and streamline workflows.
• Strong adaptability and resilience in dynamic, high-pressure environments, with interpersonal skills to motivate teams and negotiate effective solutions.
• Advanced proficiency in developing quantitative reports and actionable insights to support strategic decision-making and continuous improvement.