Content Designer Associate

Goldman Sachs Group, Inc; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global investment firm in the UK is looking for an experienced UX Content Designer to support product strategy and create user-friendly content. In this role, you will collaborate with design and product teams to translate complex concepts into intuitive content while ensuring brand tone and user accessibility. With at least 5 years of experience in digital product content creation, your expertise will drive meaningful improvements in user experience and stakeholder alignment.

Benefits

Diversity and inclusion programs

Training and development opportunities

Wellness benefits

Qualifications

• Minimum 5 years of experience in content creation for digital products.
• Experience in financial services or highly regulated industries.
• Knowledge of iOS and Android platforms.

Responsibilities

• Craft clear content across various channels (web, app, email).
• Collaborate with stakeholders to refine user needs.
• Analyze customer feedback to inform content decisions.

Skills

Content creation for digital products

User-centered design

Analytical skills

Stakeholder communication

Accessibility advocacy

Problem-solving

Agile methodologies

Collaboration

Education

Bachelor's degree or equivalent

Tools

Figma

Prototyping tools

Job description

Overview

You're an ideal candidate if you're just as happy supporting the product strategy and setting standards, such as tone of voice, as you are crafting clear and concise interface copy and helpful error messages. You'll do your best work in an environment that requires proactive and independent self direction as much as collaboration and open communication. As a Marcus UX Content Designer, you'll work with our Design and Product teams to turn complex concepts into content that's easy to digest and understand, developing a content strategy that makes our products easier for people to use. You'll be helping shape the future of the digital products within Marcus by Goldman Sachs, and contributing to setting the standard for content across the business. You'll build out best in class products with our product managers and technologists, whilst focusing on cultivating a culture of collaboration and growth. You should have a deep understanding of the end to end user centred design process, with a knack for cracking complex problems and crafting them into elegantly simple, intuitive content with a firm eye on the detail.

Responsibilities

• Write impactful, simple content to support user journeys and actions across all of our channels (web, app, email, SMS, and letters). Ensure that copy meets brand tone and find ways to optimise it.
• Work with the users and stakeholders to understand user needs and provide definition to the business problems that need solving.
• Use evidence to make decisions about content — analysing customer behaviours, analytics, reviewing feedback via our Customer Service teams and digging into the results of our consumer and communications testing.
• Undertake the version management and governance of all materials so that we capture necessary sign offs in a consistent and traceable manner.
• Identify best approaches to processes, working in an Agile framework.
• Build long term strategic relationships with stakeholders to align on business and user needs.
• Create prototypes to help visualize content in context — understanding how to test and demonstrate findings to your stakeholders.
• Influence stakeholders and expertly manage relationships to deal with challenges, building strategic relationships that help you focus on customer needs with clarity.
• Champion accessibility at all stages, making recommendations and improvements.
• Establish content patterns and behaviours, and oversee implementation and adherence to standards.
• Effectively manage a busy workload across multiple projects at once.

Qualifications

• At least 5 years of professional experience creating content for digital products.
• Preferably a content writer within a financial services setting or another highly regulated industry.
• Experience of facilitating sign off and ensuring excellent governance/record keeping of all changes.
• A champion of accessible and inclusive content with a deep understanding of why it's important to put it at the heart of our user experience.
• Experience with design tools (Figma, prototyping tools).
• Proven ability to drive meaningful change in a controlled and agile manner.
• Expert communicator of ideas, concepts and rationale for content decisions to influence stakeholders and strategy.
• Good analytical and problem solving skills.
• Team contributor who works well with others.
• Self directed team player, ability to drive high performance and work independently or in a team oriented and fast paced environment.
• Knowledge of iOS and/or Android mobile and tablet platforms and how to present impactful content on these channels.
• Demonstrated client service orientation.
• Bachelor's degree required, or equivalent.
• At least 5 years of UX content writing experience required in roles of increasing responsibility.
• Prior experience of managing & optimizing the content within digital customer journeys, ideally in retail financial services.
• Experience in financial services preferred.

About Marcus by Goldman Sachs

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs – As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high yield savings accounts and CDs directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We are committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.