Salesforce jobs in United Kingdom
Manager, Corporate Relations & Sponsorships Sales: Big Brothers Big Sisters Independence
Bryn Mawr College
Discover more opportunities than anywhere else. Find more jobs nowExecutive Director — Greater Philadelphia: Compass Pro Bono
Voda Cleaning & Restoration of SW Georgia-Greater Tallahassee
Connect with headhunters to apply for similar jobsSenior Officer, Philadelphia Research and Policy Initiative – Pew Charitable Trusts
Options for Senior America DC
Director of Development and Communications: Philadelphia Bar Foundation
Paul Davis Restoration of Surrey BC
Salesforce Solution Architect - London
Pierce Washington
Senior Salesforce Developer - City London (IT) in London - Nexus Jobs Limited
Java Script Works
Manager, Salesforce Developer, Deloitte Digital
Deloitte LLP
Product Owner (Salesforce) Hull - Open To UK Wide Relocation
Akkodis
Building websites on Salesforce with Experience Cloud
At 12 Ltd
Product Owner (Salesforce) Hull - open to UK wide relocation!
Akkodis
Senior Salesforce Developer - SFMC
Savant Recruitment
Salesforce Architect CGC - Deloitte Digital
Deloitte LLP
Application Support Manager
Job summary
A global investment bank is seeking an experienced Application Support Manager to lead a skilled support team managing mission-critical applications. This hybrid role involves ensuring SLA compliance, overseeing operations, and driving continuous improvement initiatives. Ideal candidates will have extensive experience in financial services, excellent incident and problem management skills, and technical knowledge across various applications. A competitive salary of £75,000 - £90,000 plus bonuses and benefits is offered.
Benefits
Qualifications
- Significant experience leading application support teams in financial services.
- Strong technical knowledge of enterprise applications and databases.
- Proven ITIL expertise and major incident management skills.
Responsibilities
- Oversee day-to-day support operations and manage a skilled support team.
- Ensure SLA compliance and act as the escalation point for major incidents.
- Drive continuous improvements and monitor KPIs in application performance.
Skills
Application Support Manager - Investment Banking - London / Hybrid
(Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking)
Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge.
Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank's wider technology strategy.
In this role, you'll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with.
Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities.
You should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential.
This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience.
Location: London, UK / Hybrid working
Salary: £75,000 - £90,000 + Bonus + Benefits
Applicants must have the right to work in the UK.
NOIRUKTECHREC
NOIRUKREC
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.