Manufacturing Customer Service Lead Operational Excellence

Gi Group; Purston Jaglin; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency in the UK seeks an experienced Customer Service Manager to lead a dynamic team and enhance service delivery within a fast-h-paced manufacturing environment. This role requires overseeing customer service functions, managing teams, and improving processes for exceptional customer experiences. Essential qualifications include a relevant bachelor's degree, manufacturing experience, and strong knowledge of tools like SAP and Salesforce. Excellent communication skills and leadership capabilities are crucial for success in this position.

Qualifications

• High-speed manufacturing experience is essential.
• Minimum 2 years' experience in a customer service role, ideally within manufacturing.
• Knowledge of international trade (Incoterms, payment terms, transport, letters of credit).

Responsibilities

• Oversee the full customer service function and ensure outstanding support.
• Manage both direct and indirect reports and champion process improvements.
• Drive swift resolution of customer complaints and implement corrective actions.

Skills

Customer service excellence

Leadership

Process improvement

Strong problem-solving skills

Effective communication

Education

Bachelor's degree in Business Administration, International Trade, or a related field

Tools

SAP

JD Edwards

Salesforce

Microsoft Office

Job description

A leading recruitment agency in the UK seeks an experienced Customer Service Manager to lead a dynamic team and enhance service delivery within a fast-h-paced manufacturing environment. This role requires overseeing customer service functions, managing teams, and improving processes for exceptional customer experiences. Essential qualifications include a relevant bachelor's degree, manufacturing experience, and strong knowledge of tools like SAP and Salesforce. Excellent communication skills and leadership capabilities are crucial for success in this position.