Salesforce Technical Architect (Comms Cloud)

Sky; East Kilbride; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading telecommunications provider in East Kilbride is seeking a Salesforce Solutions Architect to deliver tailored solutions across multiple Salesforce Clouds. Responsibilities include managing a team and driving best practices within the organization. The ideal candidate will have extensive experience with Salesforce Digital Commerce platforms and strong software development skills. This role offers a generous benefits package, including private healthcare and pension options, with hybrid working arrangements.

Benefits

Private healthcare

Discounted mobile and broadband

Generous pension package

Sky Q at an exclusive rate

Sky VIP rewards and experiences

Qualifications

• Extensive experience with Salesforce core and Comms Cloud.
• Good knowledge of CPQ offerings and performance considerations.
• Experience in building high-performance software systems.

Responsibilities

• Deliver tailored solutions across the Salesforce Ecosystem.
• Drive adoption of best practices among Salesforce Technical Designers.
• Manage and train a team of Salesforce developers and architects.

Skills

Salesforce Digital Commerce platform expertise

Experience with DevOps processes

Apex and Visualforce development

Knowledge of CPQ and API integrations

Experience in agile environments

Tools

SonarQube

GitLab CI/CD

Jenkins

Job description

Overview

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Responsibilities

• Partner with product owners and solutions architecture to deliver tailored solutions across the Salesforce Ecosystem to support and realise business requirements (Sales, Service, Communications, Experience and Marketing Clouds).
• Drive adoption of best practices and support a community of Salesforce Technical Designers across a wide range of initiatives to support business growth, adoption and exploitation of the Salesforce platform.
• Employ robust Engineering principles and practices across the design, development and delivery of changes to the Salesforce platform, working across a number of Communities of Practice to foster a culture of continuous improvement.
• Perform technical analysis, design and support implementation of changes to the Salesforce platform following best practices, leveraging OOTB capabilities and customisation when necessary.
• Contribute to improvement of DevOps processes, Ways of Working and tools including scrum, user support, platform security, quality, version control and CI/CD.
• Work with domain and cross-functional agile teams to support and enhance features in CPQ, EPC, CLM and OM to support Salesforce application offerings in iterative release cycles.
• Manage and train, advise a team of Salesforce developers and architects to build solutions using Visualforce, Lightning, APEX, APIs, and Comms Cloud components – OmniScripts, Data Raptors, Omnistudio Cards, Omnistudio Product Designer, Omnistudio Pricing Designer and Integration Procedures.

Qualifications

• Extensive and in-depth experience of the Salesforce Digital Commerce platform and business processes including Comms Cloud (Vlocity, CPQ, EPC, OM, CLM), Sales, Service, Experience and Marketing Clouds, ideally in a Communications environment.
• Experience in design and development across the Salesforce platform including OmniScripts, Data Raptors, Omnistudio (Cards, Product Designer, Pricing Designer), Digital Commerce (including Cart based APIs), Lightning Web Component Framework, Apex, Triggers, SOQL/SOSL, Flows, Integration Procedures, Orchestration Plans and Event Driven integrations with external systems using SOAP, REST, BULK, Platform events and Streaming APIs.
• Experience of Salesforce core and Comms Cloud performance considerations and knowledge/techniques to avoid performance degradation.
• Good knowledge of industry CPQ offerings such as Assetization, Product lifecycle management, Digital Commerce/Cart based APIs and external APIs.
• Experience in building complex, scalable and high-performance software systems, including object modelling and OO design patterns that have been successfully delivered to customers.
• Knowledge of TOGAF principals would be advantageous.
• Experience with Version Control Systems and Continuous Integration/Continuous Delivery CI/CD workflows (GitLab CI/CD, Jenkins) using Vlocity Build tool (CLI) or Vlocity IDX tool and SFDX.
• Knowledge of using SonarQube or other static code analysis tools and ELK or Splunk for log analysis would also be beneficial for this role.

Benefits

• Sky Q, for the TV you love all in one place.
• The magic of Sky Glass at an exclusive rate.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• A wide range of Sky VIP rewards and experiences.

Inclusion & How You’ll Work

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. We invest in society, fight racial injustice and set ambitious targets for representation at Sky.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Equal Opportunity

Sky is an equal opportunity employer. We celebrate diversity and foster an inclusive environment for all employees, encouraging innovation and collaboration across the organisation.