Salesforce jobs in South Africa

Location: Wilmslow, Cheshire (Hybrid)

We are the Citation Group. We provide mission-critical software and services, helping small and medium sized businesses and economies thrive.

Imagine having a pit crew gearing you up to help you tackle anything that comes your way. That’s what we do. Get ready to work smarter, not harder. From Health & Safety and HR to certification and cyber security – we’re always ready to go.

The ideal candidate will have a strong blend of business process and change impact analysis, the ability to define business requirements, as well has good technical skills that include data collection, analysis and requirements definition for the creation of data sets for data migrations or archiving. A strong team player and who is prepared to roll their sleeves up and get stuck in.

• Understand and document overlapping products, services, processes, and capabilities, to aid target state definition with the business stakeholders Document ‘as is’ and ‘to be’ processes.
• Conduct gap analysis and change impact assessments from current to target state for people, clients, systems and process. Work with business and technology to support “to be” state defining functional business requirements.
• Work with business and technology teams in the creation of User Acceptance Test plans and lead UAT efforts.
• Support Business and data analysis activities in Customer Migration, data archiving or Value Creation Projects as part of the M&A integration process.

• Experience with business process design and documentation; ‘as is’ and ‘to be’, gap analysis.
• Proven experience of modelling tools; Process models, use cases/stories, entity relationship diagrams etc.
• Significant experience with process and information gathering approaches; interviews, workshop facilitation, shadowing etc.
• Strong experience of data analysis and proficiency in Excel.
• Proven exposure to Salesforce.
• Strong understanding of change management principles and practices.
• Experience with SaaS Projects across Salesforce, Ecommerce etc....
• Proficient user of powerpoint and Visio.
• Utilising and implementing AI across the group to increase efficiency and ensure we deliver quality MI and processes improvement at pace.

Here’s a taste of the perks we roll out for our extraordinary team members:

25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.

Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.

Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.

Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

About us:

We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more.

It’s a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!) and want the Company to succeed.

Best Places to Work 2023 (The Sunday Times)

So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.