Salesforce jobs in Singapore

Client: Antal International

Location: Hertfordshire, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3df7a2980f63

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

My well-known client based in Watford is looking for a German Customer Service Representative with fluency in English and at least one of the following languages: French or Dutch. Excellent communication skills, both oral and written, are required.

Responsible for the entire order management process, from order placement to delivery at the customer site. Collaborates closely with other departments, manages technical emergency tickets, creates quotations, and handles customer cases proactively. Focuses on delivering outstanding customer service through effective communication and relationship building, following internal processes while thinking independently.

1. Manage customer inquiries via phone or email promptly to provide efficient service.
2. Handle customer orders from entry to billing, including quotations and pre-payment documents.
3. Open, update, and manage tickets/cases in the system, liaising with other departments.
4. Respond effectively to queries regarding orders and deliveries, resolve complaints, and process credits/debits.
5. Coordinate deliveries with third-party warehouses and supply chain contacts.
6. Dispatch support requests through appropriate channels for technical team action.
7. Monitor multiple systems and ticket queues throughout the workday.
8. Communicate with Sales Account Managers and internal departments regarding orders and deliveries.
9. Understand operational requirements of key customers.
10. Implement process improvements to enhance operational effectiveness and profitability.
11. Maintain up-to-date customer account records for audit purposes.
12. Identify and resolve master data errors affecting OTC processes.
13. Support team members and back up other Customer Service teams as needed.

1. Proficiency in Outlook, Salesforce, Excel, Word.
2. SAP experience is advantageous.
3. Ability to work independently and as part of a team.
4. Think creatively to understand connections across departments.
5. Work effectively under pressure and meet deadlines.
6. Prioritize workload and manage time efficiently.
7. Multitask and coordinate activities across departments.
8. Navigate multiple systems and tickets simultaneously, knowing how to prioritize.

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