Business Support Manager

SF Recruitment; England; On-site; GBP 35,000 - 40,000; Full time

Job summary

A reputable recruitment agency is seeking a proactive and highly organized Business Support Manager in England. The successful candidate will oversee performance monitoring, recruitment compliance, and administrative support while assisting with training and safety compliance. Strong technical knowledge of Salesforce and advanced Excel skills are essential. The role offers a competitive salary ranging from £35,000 to £40,000 and is site-based, Monday to Friday from 9am to 5pm.

Qualifications

• Strong technical knowledge of Salesforce and its core functionalities.
• Advanced Excel skills with the ability to manipulate data effectively.
• Experience in development and maintenance of MI Salesforce reporting.
• Strong analytical skills to interpret performance data and provide insights.
• Proven ability to work collaboratively with various teams.

Responsibilities

• Gather, analyse and report on PM performance metrics.
• Ensure PMs follow the established recruitment process.
• Assist in the preparation of presentation materials for PM meetings.
• Support the Operations Director in ensuring H&S standards.
• Manage scheduling and administrative tasks.

Skills

Technical knowledge of Salesforce

Advanced Excel skills

Analytical skills

Excellent communication skills

Organizational skills

Strong administrative abilities

Event planning

Problem-solving skills

Tools

Salesforce

Excel

CAD

Job description

SF Recruitment have partnered with an established business in Redditch who are looking to recruit a Business Support Manager on a permanent basis.

Salary: £35,000-£40,000

Working pattern: full time Monday to Friday, site based 9am-5pm

Key Responsibilities

• Performance Monitoring & Analysis - Gather, analyse and report on PM performance metrics, identifying trends and opportunities for improvement, including remedials, surveys and PM activity. - Track and assess fitter performance, highlighting any concerns or trends that need addressing. - Provide actionable insights and data-driven recommendations to improve efficiency and quality.
• Recruitment & Compliance - Ensure PMs follow the established recruitment process for new fitters. - Monitor compliance status of existing fitters (e.g., public liability insurance, certifications, etc.) and take proactive action to prevent non-compliance (XF status).
• Administrative & Event Support - Assist in the preparation of presentation materials and reports for PM meetings. - Manage scheduling and administrative tasks for the Director of Installations, ensuring smooth operational support, including PM diaries.
• Training & Systems Support - Assist in the rollout and dissemination of training for PMs, including updates to Salesforce and ArtiCAD systems.
• Health & Safety Compliance - Support the Operations Director in ensuring H&S standards are upheld across PMs and fitters.

Key Skills & Experience

• Strong technical knowledge of Salesforce and its core functionalities, including integration with other systems
• Advanced excel skills, with an ability to manipulate data into meaningful management information.
• Experience in development and maintenance of MI Salesforce reporting.
• Strong analytical skills with the ability to interpret performance data and provide actionable insights.
• Highly organised, disciplined and capable of managing multiple tasks efficiently.
• Excellent communication skills, both written and verbal, to convey insights, training materials and reports effectively.
• Proven ability to work collaboratively with IT, Finance and other cross-functional teams to support smooth operational delivery and resolve issues promptly.
• Strong administrative abilities, including event planning, scheduling and document management.
• Experience in the home improvement, construction, or a related industry is highly desirable.
• Proficient in reporting tools and software, including Excel, Salesforce and CAD-based is essential.

Personal Attributes

• Proactive and solution-oriented mindset.
• Ability to work independently while collaborating effectively with various teams.
• Detail-oriented with strong problem-solving skills.
• Adaptable and capable of stepping into leadership roles when required.