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Job Title: Senior Business Analyst

Location: London

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

About the Role

The Senior Business Analyst will be a member of the Business Systems team and will be responsible for identifying business requirements, recommending, and documenting business and system processes within and across business divisions usually within but not always within a project team.

This role will be in our London offices on a hybrid working model.

Role Responsibilities:

1. Work with globally distributed stakeholders to collect, analyse and document business, functional and non-functional requirements in a structured manner to define deliverables, use cases and test cases to support the business benefits case.
2. Develop a solid understanding of Springer Nature processes and systems, as well as their relationship with and potential impact on projects.
3. Play an integral role in developing use cases for testing and participate in the testing of the solution to ensure it supports the new business processes.
4. Produce supporting materials, help conduct training and support the business users during the system implementation, as necessary, to guarantee successful adoption/support of the project deliverables, new business processes and system functions.
5. Provide project documentation, help to create and maintain a knowledge base for all systems.
6. Support the business product owner/project manager, or when necessary, act as in that role, to ensure that all stakeholders' needs are considered and correctly represented.
7. Communicate with stakeholders, in an appropriate format, to ensure that they are provided with the required level of information for decision making, kept well informed of project progress (e.g. organising insight sessions, facilitate workshops and/or demos).
8. Take a proactive role within the Springer Nature Technology BA Community.

Experience, Skills & Qualifications:

Essential

1. Extensive experience as a BA working in a project delivery / agile environment alongside Project Managers, business stakeholders, 3rd party vendors and other internal technology resources.
2. Strong analytical skills and knowledge of analysis principles, practices and techniques including use case collection across a broad stakeholder group, requirements definition and process/workflow mapping.
3. Understanding of project management principles, both waterfall and agile.
4. Ability to present and communicate technology led opportunities to the business / non-technical users.
5. Excellent self-organisation, planning skills and attention to detail.
6. Strong written, oral communication, interpersonal and presentation skills.
7. Flexible approach to work with a willingness to learn new IT systems and business areas.
8. Previous experience of operating in both technical and non-technical environments.
9. Proven ability as a proactive self-starter who can anticipate project demands and proactively address the needs of the team and stakeholders.

Desirable

1. Experience of the organisational complexities in a multi-national matrix organisation.
2. Knowledge and experience of the media or publishing industry and their processes.
3. An understanding of the journal publishing workflow.
4. Knowledge of organisational change management techniques.
5. Professional BA Qualification.
6. Some knowledge of:
   
   • Customer Engagement solutions and processes (e.g. Salesforce)
   • Publishing solutions and processes
   • SAP Finance Sales & Distribution (S&D), Finance Accounting & Controlling (FICO) processes
   • MS Suite, MIRO, Visio or another online diagram tool

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