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A global hearing care leader is seeking a Clinical Specialist to join their dynamic team in the UK. The role involves providing clinical and technical support for cochlear implant products, while also training Audiology and ENT professionals. Candidates should have a qualification in Audiology and be proficient in effective communication and customer service. This full-time position comes with a competitive salary, bonus, flexible working model, and a range of benefits including a company car and health plan.
Advanced Bionics (AB) are looking for a Clinical Specialist to join our dynamic and friendly clinical team.
Location – Geographical territory TBC (dependent on successful applicant)
The successful applicant will be responsible for providing clinical and technical support for all Advanced Bionics hardware and software products to Cochlear Implant clinics, as well as AB partners within their designated territory in the UK. This includes delivering on-site and remote clinical/technical services including switch‑ons and fittings, upgrade support, managing complex cases, resolving technical issues, and providing surgical support, in addition to offering support via email and phone.
The role also involves training Audiology and ENT professionals on existing and new Advanced Bionics products and services, in collaboration with the Education and Training Manager.
The successful candidate will be required to build and maintain strong working relationships with our customers to ensure the continued growth of the business. Additionally, tracking and reporting tools will be utilised to monitor performance and refine local strategies, thereby contributing to the overall growth and success of Advanced Bionics in the UK.
This role offers the successful applicant the opportunity to develop their experience in technical knowledge and support, customer service and sales/business acumen whilst working within a highly supportive and dynamic team culture that strives to provide world‑class service and technology that benefits our customers daily.
This is a full‑time, field‑based position with salary depending on experience and additional company benefits. Regular travel within the designated territory, with some overseas travel also required on occasions, is to be expected.
A qualification or equivalent experience in Audiology is essential; commercial experience and/or experience in a Cochlear Implant department is highly desirable.
Advanced Bionics is a global leader in developing the most advanced cochlear implant systems in the world. Founded in 1993 and in partnership with Phonak as a subsidiary of the Sonova Group since 2009, AB develops cutting‑edge cochlear implant technology that allows recipients to hear their best.
As a strong communicator, you will be driven to build lasting and credible relationships with both internal teams and our consumers.
As one of the world’s leading hearing care providers headquartered in Switzerland, Sonova is committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
We offer a competitive salary and bonus, five weeks’ holiday plus bank holidays, and a fully maintained company car for business and personal use. You’ll also benefit from a health cash plan, Employee Assistance Program, matched pension starting at 5%, and death-in-service cover.
We provide growth opportunities, an employee referral scheme, and a hearing benefit program for you and your family.
For this vacancy only direct applications will be considered.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.