Clinical Specialist

Sonova; Cambridge; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global hearing care leader is seeking a Clinical Specialist to join their dynamic team in the UK. The role involves providing clinical and technical support for cochlear implant products, while also training Audiology and ENT professionals. Candidates should have a qualification in Audiology and be proficient in effective communication and customer service. This full-time position comes with a competitive salary, bonus, flexible working model, and a range of benefits including a company car and health plan.

Benefits

Competitive salary and bonus

Five weeks holiday plus bank holidays

Company car for business and personal use

Health cash plan

Employee Assistance Program

Matched pension starting at 5%

Death-in-service cover

Growth opportunities

Employee referral scheme

Hearing benefit program

Qualifications

• Experience in providing clinical and technical support for cochlear implant products.
• Able to train professionals on products and services.
• Experience in navigating local markets and business trends.

Responsibilities

• Provide clinical and technical support for Advanced Bionics products.
• Train Audiology and ENT professionals on product usage.
• Maintain strong relationships with customers to aid business growth.

Skills

Effective communication

Attention to detail

Customer service

Results-oriented

Education

Qualification in Audiology or equivalent experience

Job description

Advanced Bionics (AB) are looking for a Clinical Specialist to join our dynamic and friendly clinical team.

Location – Geographical territory TBC (dependent on successful applicant)

More about the role:

The successful applicant will be responsible for providing clinical and technical support for all Advanced Bionics hardware and software products to Cochlear Implant clinics, as well as AB partners within their designated territory in the UK. This includes delivering on-site and remote clinical/technical services including switch‑ons and fittings, upgrade support, managing complex cases, resolving technical issues, and providing surgical support, in addition to offering support via email and phone.

The role also involves training Audiology and ENT professionals on existing and new Advanced Bionics products and services, in collaboration with the Education and Training Manager.

The successful candidate will be required to build and maintain strong working relationships with our customers to ensure the continued growth of the business. Additionally, tracking and reporting tools will be utilised to monitor performance and refine local strategies, thereby contributing to the overall growth and success of Advanced Bionics in the UK.

This role offers the successful applicant the opportunity to develop their experience in technical knowledge and support, customer service and sales/business acumen whilst working within a highly supportive and dynamic team culture that strives to provide world‑class service and technology that benefits our customers daily.

This is a full‑time, field‑based position with salary depending on experience and additional company benefits. Regular travel within the designated territory, with some overseas travel also required on occasions, is to be expected.

A qualification or equivalent experience in Audiology is essential; commercial experience and/or experience in a Cochlear Implant department is highly desirable.

Advanced Bionics is a global leader in developing the most advanced cochlear implant systems in the world. Founded in 1993 and in partnership with Phonak as a subsidiary of the Sonova Group since 2009, AB develops cutting‑edge cochlear implant technology that allows recipients to hear their best.

More about you:

As a strong communicator, you will be driven to build lasting and credible relationships with both internal teams and our consumers.

• You’ll communicate effectively at all levels and have excellent written and oral communication skills, coupled with a confident and engaging presentation style.
• Strong attention to detail, maintaining data and keeping records up to date.
• You will have a good understanding of local markets and business trends.
• You will have the drive to continuously improve and excel, be naturally results‑orientated with the willingness to perform against agreed targets.
• You will demonstrate adeptness in working independently, all the while maintaining a steadfast commitment to fostering team collaboration and facilitating the dissemination of best practices.
• With a willingness to travel nationally, you’ll be happy with overnight stays and weekend working. Occasional overseas travel will be required.
• You’ll be a knowledge expert, championing new initiatives and eager to develop your own skills and experiences.

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, Sonova is committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

We offer a competitive salary and bonus, five weeks’ holiday plus bank holidays, and a fully maintained company car for business and personal use. You’ll also benefit from a health cash plan, Employee Assistance Program, matched pension starting at 5%, and death-in-service cover.

We provide growth opportunities, an employee referral scheme, and a hearing benefit program for you and your family.

For this vacancy only direct applications will be considered.