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Guest Service Manager
Job summary
A renowned 5-star hotel in Ascot is seeking a Guest Service Manager to lead the Front of House operation. The ideal candidate will have previous experience in a luxury hotel environment and a guest-focused approach. Responsibilities include overseeing daily operations and ensuring a memorable guest experience. This role offers competitive compensation of £34,000 plus service charge and various perks like complimentary stays at sister hotels and free meals on duty.
Benefits
Qualifications
- Previous experience as a duty manager or similar in a luxury 5-star hotel environment.
- Confidence in managing a high-end Front of House operation.
- A car driver is essential.
Responsibilities
- Oversee the Front of House operation, ensuring smooth daily and nightly running.
- Anticipate guest needs and provide intuitive service.
- Act as an ambassador for the hotel, engaging with guests.
Skills
Join a prestigious 5‑star hotel where exceptional service and guest experience are at the heart of everything you do. As a Guest Service Manager in Ascot, you'll lead the Front of House operation, ensuring every guest enjoys a seamless and memorable stay.
- Complimentary stays at sister hotels
- Free meals on duty
- 50% off food and beverage
- Laundry service provided
- Free parking on site
- Refer a friend scheme
- Learning and development opportunities
- Regular social events to celebrate success
- Oversee the Front of House operation, ensuring smooth daily and nightly running
- Anticipate guest needs and provide intuitive, seamless service
- Act as an ambassador for the hotel, proactively engaging with guests throughout their stay
- Communicate effectively across departments to enhance the guest experience through personalisation and attention to detail
- Previous experience as a duty manager or similar within a luxury 5‑star hotel environment
- Strong leadership and communication skillsA guest‑focused approach with excellent attention to detail
- Confidence in managing a high‑end Front of House operation
- A car driver is essential
If you're ready to take the next step as a Guest Service Manager in Ascot, we'd love to hear from you. Apply now to join this renowned 5‑star hotel team.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.