Passenger Service Agent - Bournemouth

Jet2.com and Jet2holidays; Bournemouth; On-site; GBP 13,000 - 16,000; Part time

Job summary

A leading airline company in Bournemouth is seeking a Passenger Service Agent to ensure customers have a smooth experience from arrival until boarding their flight. This role is physically demanding and requires delivering exceptional customer service, assisting with check-in, and ensuring safety protocols are followed. Ideal candidates will thrive in a fast-paced environment and enjoy teamwork. The position offers a competitive hourly rate, excellent benefits, and a fixed-term contract with potential for a rewarding career.

Benefits

Hourly rate of £13.85

Extra £3.46 for unsociable hours

Free car parking

34 days holiday entitlement

Pension scheme

Colleague discounts

Annual pay review

Qualifications

• Passionate about delivering outstanding customer service.
• Able to stay calm in a fast-paced environment.
• Self-motivated and adaptable, enjoys teamwork.
• Demonstrates initiative and accountability.

Responsibilities

• Provide friendly customer service from arrival to boarding.
• Assist customers at check-in and with boarding passes.
• Follow safety procedures and ensure timely departures.
• Support colleagues and customers during disruptions.

Skills

Customer service

Stay calm under pressure

Teamwork

Initiative

Job description

As a member of our Ground Operations Team at Bournemouth Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the role?

• Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

What can we offer you?

• Hourly rate of £13.85, plus an extra £3.46 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas with free refreshments.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 30 hour per week contracts available on a Fixed Term basis until November 2026.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!