Reception Services Manager

WSH Group; Greater London; On-site; GBP 57,000; Full time

Job summary

A leading facility management provider is seeking a Reception Service Manager to lead a team in a high-profile building in London. This full-time position involves overseeing operations, fostering team development, and driving service excellence. The ideal candidate will have experience in managing reception services in a corporate environment, strong leadership skills, and a passion for quality service. The role offers competitive salary, training opportunities, and various employee benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience leading a large team in high-end reception services.
• Ability to manage the full employee lifecycle from recruitment to appraisals.
• Strong communication and leadership style that boosts team morale.

Responsibilities

• Oversee the ground floor reception operation and ensure service excellence.
• Coach and develop team members to foster a culture of excellence.
• Innovate and implement new processes and technology.

Skills

Influential communication

Leadership in team management

Organizational skills

Service excellence

Tools

Visitor management systems

Guest services technology

Job description

Portico are currently on the lookout for a Reception Service Manager (Account Manager) to lead our team based at one of the most impressive and iconic multitenant buildings in the city.

Working alongside the Account Director the Account Manager will be responsible for overseeing everything and everyone in this innovative and clinical ground floor reception operation!

Leading a team of 18 as they deliver a consistently efficient and slick visitor journey is the first key element of the role. Not only will they be present and visible in the operation to provide hands on supervision and guidance. They will coach develop and guide team members fostering a culture of excellence through personal development and professional growth.

Another key element of the role is to continuously look for ways to innovate and add value to our services. The Account Manager will meticulously watch over all service areas spotting opportunities for improvements and implementing new processes, procedures and technology to remain trailblazers when it comes to service excellence. They will track the impact and performance of the team spotting opportunities for further improvements by monitoring SLAs and KPIs to ensure they are met at a minimum and surpassed where possible. They will also produce and present monthly, quarterly and annual reports based around their findings.

Finally the successful Account Manager will need to be personable with the ability to create and cultivate excellent working relationships with everyone they encounter. Not only will they need to build trust and rapport with their new team. They will also need to be seen as influential with key stake holders across the operation from the client building management team and other service partners to the occupiers staff and their visitors. Establishing a reputation as the go-to person when it comes to reception services!

Hours: 40 hours per week as required from Mon-Fri.

Salary: 56250 per annum.

Qualifications

It is essential for the successful candidate to have led a large team delivering high-end reception services within a corporate environment. They will have experience of all areas of managing the team covering the full employee lifecycle and will have confidence to lead in everything from recruiting new team members and onboarding them to appraisals, training and HR processes with guidance from the Portico central support teams.

They will be an excellent and influential communicator with a leadership style that drives team performance while boosting morale and creating an environment for team members to feel empowered.

They will be organised, well-presented and have a huge passion for service excellence.

Knowledge of VMS (visitor management systems) and guest services technology is incredibly advantageous in this role as well as knowledge of property management protocols.

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees providing counselling & information services
• Access to Choicesour discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people

Remote Work: No

Employment Type: Full-time

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