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Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

In Social Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement,mentoring, veterans in custody, victim services, gangs work and youth justice.We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.

We are looking for a committed and organised Administrator to join our Young Londoner’s Victim Service (YLVS). This role is essential in ensuring that young victims and witnesses of crime receive the right support at the right time.

As the Administrator, you’ll be providing vital support to the service—managing the inbox and helpline, supporting victims with timely responses, coordinating meetings, sending surveys, managing petty cash and invoices, and maintaining supplies. You’ll also play a key role in data reporting and safeguarding practices, support caseworkers with administrative tasks, and ensure referrals are recorded correctly in our case management system (HALO).

You’ll work closely with a passionate team, committed to empowering individuals and improving victim support services and contact across London. At Catch22, we value compassion, collaboration, and curiosity—and this role offers a real opportunity to make a meaningful difference in the lives of young people impacted by crime.

Qualifications

• Minimum of GCSE-level English and Maths

• Previous administration experience essential

• Strong IT skills, especially Microsoft Word, Excel, Outlook, and databases

• Experience with data management, analysis, and reporting

• Ability to work independently and as part of a team

• Excellent verbal and written communication skills

• Highly organised with attention to detail

• Experience of working across agencies and managing sensitive information in line with the Data Protection Act

• Minute-taking experience desirable

• A commitment to inclusive practice and supporting young people from diverse backgrounds

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3713W in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Contract: Permanent

Hours & work pattern: Part time, 18.5 hours per week.

Salary: £25,000; £12,500 pro rata

Location: Based at one of our services in London

Interview process:Interview will take place in August and consist of a panel interview. A practical task may form part of the assessment for this opportunity.

Closing Date: 1630 on 30th of July 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

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Catch22 Justice requests no contact from agencies or media sales

Benefits / Apply for Opportunities / recruitment process / Recruitment Policy / Set up Job Alerts

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.