Overview
Head of Projects
Reporting to the General Manager, the Head of Projects will be responsible for delivering high standards of customer service by providing leadership, guidance, and support to the company’s project and installation departments. Key focus areas include continuous improvement of project management processes, operational efficiency, employee satisfaction and development, and department profitability.
Responsibilities
- Oversee the planning and implementation of multiple projects to ensure projects are delivered on time and in budget.
- Liaise with the General Manager to ensure work is neither overlooked nor duplicated and to ensure the overall direction and integrity of the project(s).
- Create robust project management and review processes and implement these across the business.
- Ensure project plans and resource allocation schedules are created and maintained.
- Liaise with the GM to ensure future resource plans are created and maintained.
- Ensure projects are planned in conjunction with the Key Accounts team and agree plans to ensure project(s) are realistic and progress can satisfactorily be monitored.
- Ensure the handover between Key Accounts and Projects is documented effectively.
- Provide planning and organizational expertise as required on projects throughout the business.
- Manage and motivate a number of Project Managers and project teams including sub-contractors to achieve project objectives.
- Set clear objectives for individual Project Managers. Identify training needs and opportunities.
- Ensure client information, project files etc. are fully under control and updated.
- Ensure the handover between Projects and Service departments is documented effectively.
- Liaise with the other Key Accounts, operational, and engineering teams to provide cross support of resources and technical input.
- Attend Client meetings as necessary.
- Support bid, tender and other opportunities within the business as necessary.
- Perform post project review analysis.
Qualifications
- SC Security clearance required.
- Demonstrate an ability to lead a team to achieve a common set of goals in line with business objectives.
- Excellent interpersonal skills.
- Able to take responsibility for finding solutions.
- Experience of project management methodologies and tools such as Prince2 and MS Project.
- Experience of process mapping and process improvement methodologies.
- Able to work with customers, staff and sub-contractors at all levels.
- Builds lasting working relationships and shows consideration for colleagues.
- A facilitative management style and experience in team building, motivation, objective setting and performance management.
- Maintains a positive attitude and convey this to others.
- Prepared to adjust and be versatile to situations encountered.
- Self-motivated and enthusiastic individual.