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An IT Support Engineer with good working knowledge of Windows OS, Active Directory, Office 365, and ideally previous MSP experience is required by a growing IT Managed Services Provider based in Newcastle-under-Lyme.

Here you'll be joining a close-knit technical team at a thriving and expanding MSP with real scope to progress into project-focused and escalation roles.

1. Windows OS 10/11
2. Office 365/Exchange
3. Active Directory/Azure AD
4. Group Policy (DNS/DHCP)
5. Networking - VLANs, TCP/IP, exposure to routers and switches
6. Strong communication and customer service skills
7. Full UK Drivers Licence and access to a vehicle - essential

1. Previous MSP experience
2. Virtualisation - Hyper-V
3. PowerShell

This is an office-based role, with frequent site visits around Staffordshire. The role is varied, with visits to clients up to 2-3 times a week. You will work with the latest technology and be involved in various tasks, including:

• Providing 1st/2nd line support via phone, email, or face-to-face
• Diagnosing issues and escalating to 3rd line when necessary
• Logging incidents and requests in the service desk system
• Managing, prioritising, and planning your work queue within SLAs
• Identifying opportunities for service improvement and change

• Starting salary from £26k-£29k DOE
• 25 days annual leave plus bank holidays
• Business mileage reimbursement where applicable
• Contributory pension scheme
• Private healthcare scheme
• And more

For further details and to apply, please send your updated CV to Gianluca.sammartano @ circlerecruitment.com for a confidential chat.

Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory, Newcastle-under-Lyme, Stoke, Stafford, Staffordshire, Networking, IT Support, 1st line, 2nd line, Azure, Cloud, Office 365, Remote

Circle Recruitment is acting as an Employment Agency regarding this vacancy. Earn a referral bonus if you refer someone who fills the role! We also offer an iPad for referring new clients who we successfully recruit for.

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