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Scale Usage Advisor - (Copilot)
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Scale Usage Advisor - (Copilot)
Job summary
A tech solutions company is seeking a Scale Usage Advisor to lead the adoption of Copilot Chat and 1P Agents. This role will be responsible for generating pipelines, illustrating the value of the services to customers, and managing operational activities. Candidates should have a strong background in customer success management and be adept at engaging with clients. The position is remote, offering a competitive salary range of £400 to £436 for a 12-month period.
Qualifications
- Experience with Copilot Chat and 1P Agents.
- Strong knowledge of customer success account management practices.
- Ability to generate and drive user adoption strategies.
Responsibilities
- Lead initiatives for Copilot Chat and 1P agents in assigned accounts.
- Generate pipelines and drive monthly active users.
- Orchestrate technical requirements across agreements.
- Deliver pitches and demos for Copilot Chat and 1P agents.
Scale Usage Advisor - (Copilot) - remote - 12 months - £400 - 436
The Scale Advisor serves as the consumption lead for Copilot Chat and 1P Agents in defined accounts
- Land intent and illustrate value for Copilot Chat and 1P agents
- Generating pipeline & drive incremental Copilot Chat and 1P Agent monthly active users (MAU)
- Orchestrate across CSAM / CSA (unified agreements) and Partner / FT (non-unified agreements) if deeper technical requirements are identified
- Leverage propensity mapping for key accounts (LXP), MSXi
- Gain facilitated customer introductions from account team (AE, CSAM)
- Lead solution discovery to validate and / or generate intent with BDMs and TDMs
- Leverage CSA to drive deployment in Unified, Partner / FT in non-unified
- Enable Adoption champions and end-users with low-touch ACM resources
- Deliver Copilot Chat Pitch & demos
- Deliver 1P agent pitch for both licensed and unlicensed Copilot users
- Align CSA / FT / partner to support customer based on need
- Identify Unified opportunities
- Accelerate adoption w / key programs / offers
- Manage operational activities (MSX)
- Surface key insights, challenges, and blockers with Supplier and Microsoft
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.