Scale Usage Advisor - (Copilot)

Initialize; Remote; GBP 60,000 - 80,000; Full time

Job summary

A tech solutions company is seeking a Scale Usage Advisor to lead the adoption of Copilot Chat and 1P Agents. This role will be responsible for generating pipelines, illustrating the value of the services to customers, and managing operational activities. Candidates should have a strong background in customer success management and be adept at engaging with clients. The position is remote, offering a competitive salary range of £400 to £436 for a 12-month period.

Qualifications

• Experience with Copilot Chat and 1P Agents.
• Strong knowledge of customer success account management practices.
• Ability to generate and drive user adoption strategies.

Responsibilities

• Lead initiatives for Copilot Chat and 1P agents in assigned accounts.
• Generate pipelines and drive monthly active users.
• Orchestrate technical requirements across agreements.
• Deliver pitches and demos for Copilot Chat and 1P agents.

Job description

Scale Usage Advisor - (Copilot) - remote - 12 months - £400 - 436

The Scale Advisor serves as the consumption lead for Copilot Chat and 1P Agents in defined accounts

Accountable for :

• Land intent and illustrate value for Copilot Chat and 1P agents
• Generating pipeline & drive incremental Copilot Chat and 1P Agent monthly active users (MAU)
• Orchestrate across CSAM / CSA (unified agreements) and Partner / FT (non-unified agreements) if deeper technical requirements are identified

Key Motions :

• Leverage propensity mapping for key accounts (LXP), MSXi
• Gain facilitated customer introductions from account team (AE, CSAM)
• Lead solution discovery to validate and / or generate intent with BDMs and TDMs
• Leverage CSA to drive deployment in Unified, Partner / FT in non-unified
• Enable Adoption champions and end-users with low-touch ACM resources

Key Activities :

• Deliver Copilot Chat Pitch & demos
• Deliver 1P agent pitch for both licensed and unlicensed Copilot users
• Align CSA / FT / partner to support customer based on need
• Identify Unified opportunities
• Accelerate adoption w / key programs / offers
• Manage operational activities (MSX)
• Surface key insights, challenges, and blockers with Supplier and Microsoft