Team Lead - Contract Role

Konexo; Remote; GBP 80,000 - 100,000; Full time

Job summary

A financial services provider is seeking experienced Team Leads to manage day-to-day delivery in upcoming project work, primarily in motor finance redress and complaints. You will lead case teams, ensuring adherence to policy and quality standards while providing coaching and support. The ideal candidate will have strong operational management and decision-making skills in a regulated environment. Many roles are mostly remote and offered on a daily rate contract basis.

Qualifications

• Experience leading teams in complaints, redress or regulatory conduct work.
• Strong operational and people-management skills.
• Confident decision-making and problem-solving in a regulated environment.

Responsibilities

• Lead teams of Case Handlers and QCs on redress and complaints programmes.
• Oversee workflow, allocations, productivity and quality.
• Provide coaching and guidance to team members.

Skills

Team leadership

Operational management

Decision-making

Problem-solving

Regulatory compliance

Job description

Team Lead

Konexo Financial Services | Multiple Projects | Mostly Remote

Konexo Financial Services is looking to add experienced Team Leads to its bench for upcoming motor finance redress, complaints and regulatory conduct programmes. We’re seeking confident leaders who can support day-to-day delivery, manage case teams and drive consistent outcomes across a busy project environment.

What you’ll be doing:

• Leading teams of Case Handlers and / or QCs on redress and complaints programmes
• Overseeing workflow, allocations, productivity and quality
• Providing coaching, guidance and subject-matter support
• Ensuring cases meet policy, regulatory and quality standards
• Supporting reporting, MI updates and project governance
• Working closely with SMEs and Project Leads to ensure smooth delivery

What we’re looking for:

• Experience leading teams in complaints, redress or regulatory conduct work
• Strong operational and people-management skills
• Confident decision-making and problem solving in a regulated environment
• Ability to manage workloads and deliver at pace
• Motor finance experience is advantageous

Project details:

• Multiple projects mobilising
• Mostly fully remote roles
• All roles will be on a daily rate contract basis, lengths varied (depending on individual project)

If you’re immediately available and interested in being considered for upcoming project work, please apply directly.