Jobs in London, United Kingdom

Job summary

A recruitment platform is seeking a Customer Success professional in the UK to lead a global customer experience function in a fast-growing e-commerce environment. The role involves improving customer journeys, managing a success team, and solving operational pain points across teams. Ideal candidates will have 5+ years in customer success and experience with e-commerce operations. A flexible remote work environment and opportunities for professional growth are offered.

Benefits

Qualifications

• Minimum of 5 years of experience in customer success or client operations.
• At least 2 years in a leadership capacity.
• Strong analytical, organizational, and problem-solving skills.
• Familiarity with professional coffee equipment is an advantage.

Responsibilities

• Own and improve the end-to-end customer experience.
• Establish and track KPIs and workflows.
• Build and mentor a customer success team.
• Lead customer communications and resolve issues effectively.
• Identify operational pain points and implement improvements.