Jobs in Dover, United Kingdom

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Mocked up as a call-taking and dispatching platform used by emergency service operators across the UK & Europe, Guardian helps 999 or 112 operators answer calls from the public and dispatch nearby responders, enabling the right response when every second counts and ultimately helping our customers save lives. Guardian has grown from a small start‑up to one of the leading offerings for Fire & Police agencies. The team is distributed across the UK, with hubs in Glasgow, Leicester, and Hemel. Work is mostly remote, often asynchronous, and supported by Google Chat & G‑Suite. In‑person events such as post‑work pints, Flight Club darts, and annual all‑hands in Prague are encouraged.

This role is primarily remote with occasional travel to our UK and international offices. As a Junior Systems Engineer, you will work as part of an established Support team, overseen by a Team Lead and Technical Lead. Your responsibility is to provide exceptional customer service and support to UK and international emergency response providers. You will use your knowledge of software engineering practices to understand customer environments and ways of working, and you will work alongside Business Analysts and your technical leads to gain deep knowledge of the customer, the product, and the tech stack in order to resolve customer issues decisively and contribute to feature requests for the developers and test team.

You will succeed if you want to work on products that make a real difference to people’s lives. Integrated Command and Control Systems experience is not required, but strong communication, confidence in day‑to‑day decision‑making and an interest in continual skill development are essential. Pride in your work and curiosity about complex problems are the most important success indicators.

• Undertake routine installations and de‑installations of hardware and/or software.
• Take action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client.
• Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools.
• Correct malfunctions, calling on experienced colleagues and external resources if required.
• Document details of all hardware/software items that have been installed and removed.
• Initiate and monitor actions to investigate and resolve problems in systems and services. Assist with the implementation of agreed remedies and preventative measures.
• Specify user/system interfaces and translate logical designs into physical designs, taking into account target environment, performance requirements and existing systems. Produce detailed designs and document all work using required standards, methods and tools, including prototyping tools where appropriate.
• Act as the escalation point for 3rd line support out of working hours on a call rota of one in every three weeks.

• Capture and define customer problems, including business process analysis and technical analysis.
• Work closely with the development teams to ensure the delivery of valuable product increments.
• Collaborate with the CAD and ICCS leads to drive Continuous Service Improvement and ensure Service Governance Models are current.
• Collaborate with engineering, product management, UX, and other Motorola teams.
• Communicate progress and risks to stakeholders.
• Participate in engineering guilds and contribute to aspects of ITIL methodologies.

• Strong troubleshooting and problem‑solving skills.
• Experience or knowledge working within an ITIL‑oriented environment.
• Fundamental knowledge of network principles, WAN technologies and routing.
• Fundamental knowledge of the Microsoft Server family, including core servers.
• Experience supporting Microsoft Server high‑availability always‑on clustering, IIS (web hosting), Application Request Routing, file shares.
• Experience supporting Microsoft SQL.
• Experience with SIP technologies.
• Experience with Azure.
• Desirable exposure to Web Map Services.
• Desirable exposure to REST API interfaces.
• Desirable customer‑facing experience.
• Ability to attain NPPV3 and SC clearance. Must be a resident of the UK for a minimum of 5 years to obtain.

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Flexible working options.
• Private medical care.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide‑ranging learning opportunities.
• Employee health and wellbeing support (EAP, wellbeing guidance, etc.).
• Carbon neutral initiatives and goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well‑known companies discount scheme.

10‑25% travel.

None.

Experienced.

Yes.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.