EMEA Renewals Representative

Thales; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading cybersecurity provider is looking for an EMEA Renewals Inside Sales Representative to manage renewal sales of product support services. The role requires 5+ years of renewals sales experience, strong communication skills, and the ability to work in a fast-paced environment. The position offers significant opportunities for career development. This position is predominantly remote within the UK.

Benefits

Career development opportunities

Inclusive recruitment process

Support for neuro-diverse applicants

Qualifications

• 5+ years of experience in renewals sales or CSM is preferred.
• Educated to degree level or equivalent standard.
• Experience in a fast-paced sales environment.

Responsibilities

• Sell renewals of product support services and license subscriptions.
• Ensure timely and accurate maintenance renewals.
• Track and report renewal performance and retention data.

Skills

Renewals sales experience

Customer Service Management (CSM)

Influencing skills

Negotiation skills

Sales experience

Interpersonal skills

Problem solving skills

Organization skills

Analytical skills

Communication skills

Education

Degree or equivalent standard

Tools

CRM systems - Salesforce, CPQ

Job description

Title: EMEA Renewals Inside Sales Representative

Location: Remote UK / Reading

Applicants must have a valid work permit in the UK.

Imperva, A Thales Company is a leading cybersecurity provider delivering best-in-class solutions to protect data and all paths to it!

Why Imperva, A Thales Company?

• 6,200 customers and 500 partners in 100+ countries worldwide.
• The leader in the Gartner Magic Quadrant for Web Application Firewalls for 5 straight years.
• The leader in the Forrester Wave for DDoS Mitigation Services, highest scoring for “current offering” and “strategy”.

Our market is growing and Imperva is leading the charge. We’re actively seeking the right people to help us reach the pinnacle of performance. Are you ready for an exceptional challenge, where and what you deliver can really make a difference? If so, let’s connect now.

Role & Responsibilities

Responsible for selling renewals of product support services and license subscription for the achievement of the sales quota assigned. Has complete familiarity with the various support plans available for the company’s product lines and is able to articulate the features, benefits and pricing of those plans to prospective customers. Is capable of probing for customer requirements in order to match a support plan to the customer’s needs. Ensures that the customer receives a timely and accurate quotation for the appropriate support plan or subscription and manages the process through receipt of the purchase order and invoicing. Acts as an advisor to Regional Sales Managers on the proposal of support services. Maintains current knowledge of Thales product lines and product configurations. Maintains and reports an accurate forecast of support revenue in his or her territory.

A week in the life of an EMEA RENEWALS INSIDE SALES REPRESENTATIVE

Essential Duties and Responsibilities

• Responsible for the renewal of all maintenance and subscription contracts within agreed sales region.
• Work closely with sales account managers to ensure product/maintenance up sell opportunities are identified.
• Process maintenance and subscription renewal activities following defined processes and systems, ensuring timely and accurate maintenance renewals are in place for all open agreements.
• Responsible for the accurate and timely tracking and reporting of renewal performance and retention data
• Responsible for ensuring all support contracts follow Revenue Recognition guidelines.
• Work with maintenance global team to align processes, establish maintenance pricing guidelines.

Knowledge, Skills and Experience

• Solid 5+ years of experience in Renewals sales or CSM is preferred.
• Educated to degree level or equivalent standard.
• Experience in a fast paced sales environment.
• Proven track record of working in a similar IT related environment, preferably a Pan European matrix structure.
• Good understanding of CRM or ERP systems – Salesforce, CPQ
• Strong influencing and negotiation skills.
• Sales or telephone sales experience and/or customer service/support experience
• Strong objection handling skills
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills with the ability to prioritize and multi-task in order to meet deadlines.
• Good decision making ability
• Any additional European language especially French, German or Polish will be value addition.

#LI-VJ1

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!