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Remote Service Desk Quality Analyst - French Speaking
Résumé du poste
A leading international food service company is seeking a Service Desk Quality Analyst to enhance the Quality Management programme. This remote role involves executing audits, maintaining ServiceNow reporting, and collaborating with teams to improve service delivery. Candidates should have solid experience in quality assurance, analytical skills, and effective communication abilities. The ideal applicant will demonstrate a strong understanding of Service Desk operations and be committed to continuous improvement and fostering an inclusive culture.
Prestations
Qualifications
- Experience in a Service Desk or Technology environment.
- Demonstrated expertise in quality assurance and performance analytics.
- Ability to translate quality insights into actionable improvements.
Responsabilités
- Execute and improve the Quality Management programme.
- Conduct quality assurance audits across service desk tickets.
- Produce performance reports for leadership teams.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.