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Operations Manager
Job summary
A professional membership organization is seeking an Operations Manager to oversee day-to-day operations and projects. The ideal candidate will have experience in operations management, strong project management skills, and a passion for member services. This remote role offers a competitive salary and flexible working arrangements. Join a collaborative, small-team environment to shape the UK's sales profession.
Benefits
Qualifications
- Operations management experience in a membership body is essential.
- Strong project management skills, desirable qualifications include Prince2, Agile, or PMP.
- Excellent organisational and problem-solving abilities required.
Responsibilities
- Manage daily operations for efficiency and quality.
- Lead and deliver projects, ensuring milestones and stakeholder engagement.
- Oversee governance reporting for Board/Committees.
Skills
THIS IS A REMOTE ROLE
Role Purpose: Oversee day-to-day operations, projects, and member services to ensure efficiency, compliance, and delivery of strategic goals.
- Manage daily operations for efficiency and quality.
- Lead and deliver projects, ensuring milestones and stakeholder engagement.
- Improve membership processes, systems, and communications.
- Support strategic objectives alongside senior leadership.
- Oversee governance reporting for Board/Committees.
- Manage suppliers, budgets, and financial planning.
- Support events, conferences, and CPD delivery.
- Line manage staff/contractors.
- Operations management experience in a membership body (essential).
- Strong project management (Prince2/Agile/PMP desirable).
- Budget and resource management skills.
- Excellent organisational and problem-solving ability.
- Leadership and stakeholder management experience.
- Knowledge of CRM/membership systems.
- Strong communication skills.
- Passion for professional development and member service.
- Competitive salary (DOE).
- Hybrid/flexible working.
- Key role in shaping the UK's sales profession.
- Collaborative, small-team environment
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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