Residential Development Partner

Five9, Inc.; Remote; GBP 80,000 - 120,000; Full time

Job summary

A global software company is seeking a Partner Director to own and grow their partner ecosystem across EMEA. The role requires 10+ years of experience in alliances or partner sales, particularly within SaaS. Key responsibilities include building partner business plans, executing growth strategies, and collaborating with various teams to facilitate success. The ideal candidate must have strong commercial acumen, stakeholder management skills, and familiarity with CRM ecosystems. International travel (30-40%) is expected.

Qualifications

• 10+ years in alliances/channel/partner sales within enterprise SaaS.
• Proven success co-selling with GSIs and ISVs.
• Comfort with CRM ecosystems like Salesforce and ServiceNow.

Responsibilities

• Own and grow partner ecosystem across EMEA.
• Partner closely with HPPAI to stand up AI practices.
• Build and execute partner business plans by segment.

Skills

Partner management

Sales strategy

Stakeholder management

CRM expertise

Fluent English

Commercial acumen

Job description

Responsibilities

Own and grow Five9's partner ecosystem across EMEA-CRM alliances (Salesforce, ServiceNow, Zendesk, Microsoft), ISV/Select (including WEM partners Verint, Calabrio, Cresta, Level AI), and GSIs (e.g., Deloitte, Accenture, Slalom, Perficient, Persistent, Cognizant, Kyndryl, IBM and others). Execute a growth strategy in alignment with both the Strategic Partner Alliances team and our EMEA sales leadership. Partner closely with HPPAI to stand up AI practices.

• Regional GTM ownership: Build and execute EMEA partner business plans by segment (CRM / ISV-Select / WEM / GSI) with targets for pipeline, ACV, and new logos
• Power-of-3 plays: Orchestrate tri‑party motions (Five9 + hyperscaler + GSI) including aligned SPIFFs, joint account planning, and co‑marketing
• Practice development (HPPAI): Launch and scale partner AI practices across EMEA with enablement GTM reporting; ensure TQL/SAO capture and attribution
• Certification & delivery quality (CIP): Drive Certified Install Partner ramp (VCC, Digital, IVA, Agent Assist) to improve first‑time‑right delivery and Day‑2 readiness
• CRM alliance execution: Navigate deal registration and royalties, relationship mapping, and coopetition dynamics; secure preference for Five9 on strategic pursuits
• ISV/Select portfolio vitality: Coordinate with global ISV team on contracting, solution validation/sandboxes, and quarterly add/drop decisions to keep the Select portfolio fresh
• Executive sponsorship: Identify and cultivate empowered partner exec sponsors; maintain relationship maps (Exec, Field, Solution) and run quarterly JBP/QBRs
• Forecasting & governance: Maintain accurate partner‑influenced/sourced forecasts; publish quarterly KPIs and insights; contribute to program improvements and global playbooks
• Work closely with Sales, RevOps, Legal, Product, Marketing, and Customer Success to remove friction and keep timelines on track

Success Metrics (KPIs)

• Partner‑influenced ACV closed and partner‑sourced pipeline (quarterly)
• CIP partners in EMEA
• Attach‑rate of WEM/Select on new logos; renewal/expansion ACV for WEM
• Number of Power‑of‑3 wins; number of CIP certifications live in region
• AI practice output: TQLs, SAOs, and AI‑influenced ACV
• Regional new‑logo growth and revenue mix outside the US

Qualifications

• 10+ years in alliances/channel/partner sales within enterprise SaaS; 5+ years covering EMEA markets
• Proven success co‑selling and co‑delivering with GSIs and ISVs; hands‑on with deal desks and late‑stage execution
• Working knowledge of CCaaS/CX, WEM (WFM/AQM), and AI‑assisted contact center solutions
• Comfort with CRM ecosystems (Salesforce, ServiceNow, Microsoft, Zendesk), including deal registration and royalty mechanics
• Program‑building experience: certifications/enablement, QBR/JBP rigor, pipeline governance
• Strong commercial acumen (margins, discounts, resell mechanics) and stakeholder management across Sales, Product, RevOps, and Legal
• Fluent English; additional European language (DE/FR/ES/IT or others) highly preferred
• Based in EU/UK with right to work; willing to travel 30‑40%

Nice‑to‑have

• Experience launching partner AI practices (enablement GTM reporting) and tracking TQL/SAO
• Work with hyperscaler marketplaces and multi‑party incentive designs
• Familiarity with GDPR and public‑sector procurement frameworks in key EMEA markets

EEO Statement

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Five9 is an equal opportunity employer.