It Support Engineer jobs in United States

razorblue role:

We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

• Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
• Troubleshoot and fix technical faults and issues
• Respond to client queries and service requests
• Assist with user rights, passwords, accounts
• Handle basic security administration
• Diagnose issues and explain technical details clearly
• Occasional onsite visits to clients

• Strong communication, and relationship-building skills
• Administering Microsoft Active Directory, Exchange Server & Office 365
• Comp TIA, Relevant Apprenticeship or higher education
• Degree or degree equivalent qualifications is desirable
• People centric approach & service
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Basic network troubleshooting incl. ping and trace route
• An understanding of razorblue's business, clients and the market it works in
• Active Directory and Exchange administrative skills
• Knowledge of Microsoft Group Policy
• Understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English to clearly explain complex technical issues

• Base salary of £25,500 per annum depending on skills and knowledge
• Hybrid working
• 25 days holidays per annum + public holidays + ability to purchase 10 more
• Your birthday off
• £2000 Referral Scheme Bonus
• Enhanced maternity, paternity, adoption + Baby bonus
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband
• Life insurance
• Private Health Insurance with VitalityHealth
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We are committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We\'re here to support you.

Agencies/Recruiters: To maintain an efficient and direct application process, please refrain from contacting us regarding vacancies. We encourage individual candidates to apply directly through our website. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation is greatly appreciated.