1st Line IT Technician – Secure Environments (Derby)

EMBS Technology; East Midlands; On-site; GBP 26,000 - 28,000; Full time

Job summary

A well-established technology services provider in Derby seeks an IT Technician for 1st line support. The role requires 1–2 years of experience with Windows 10/11, a customer-focused approach, and eligibility for SC clearance. You will provide support to end users, diagnose issues, and assist senior engineers with project work. The position offers a salary between £26,000 and £28,000, a supportive learning environment, and various benefits including 20 days of annual leave plus bank holidays.

Benefits

Supportive learning environment

Flexible benefits package

20 days annual leave + bank holidays

Qualifications

• 1–2 years’ experience in a 1st line or junior 2nd line support role.
• Confident communicator with a customer-focused approach.
• Eligible for SC clearance with at least 5 years of UK residency.

Responsibilities

• Providing 1st line IT support to end users.
• Diagnosing and resolving issues, escalating when necessary.
• Assisting senior engineers with project and infrastructure work.

Skills

Windows 10 / 11

Customer-focused communication

Basic networking understanding

Tools

Windows Server

Unix / Linux

Oracle

Docker

Job description

A well-established technology services provider in Derby seeks an IT Technician for 1st line support. The role requires 1–2 years of experience with Windows 10/11, a customer-focused approach, and eligibility for SC clearance. You will provide support to end users, diagnose issues, and assist senior engineers with project work. The position offers a salary between £26,000 and £28,000, a supportive learning environment, and various benefits including 20 days of annual leave plus bank holidays.