Health And Safety jobs in United Kingdom

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Nationwide Platforms is one of the world’s largest providers of working at height training and offers training courses to customers such as IPAF, PASMA, IOSH, and other Health & Safety courses.

As a Customer Service Advisor, you will be responsible for coordinating the training diary and supporting all operational functions to ensure seamless training delivery throughout the UK.

This role is ideal for someone with proven administration skills, excellent communication skills, and a proactive attitude who enjoys working both independently and as part of a team.

In return, we offer a competitive salary, 25 days holiday, Westfield health insurance, life assurance at twice the contractual salary, and additional holidays for bank holidays.

• Assist in scheduling and coordinating courses, ensuring courseware is generated and available.
• Support the Training Customer Service Manager in all aspects of service provision.
• Maintain effective systems for department administration processes.
• Support the training department in processing customer requests and applications accurately.
• Plan and coordinate trainer diaries.
• Proactively raise purchase orders for products supporting course delivery, maintaining transparency of departmental costs and revenue margins.
• Approach course planning methodically, including venue, lunches, and equipment arrangements.
• Manage course paperwork, registrations, and certification distribution in line with audit processes and SLAs.
• Record customer data, manage the CITB training directory, and upload delegate achievements for levy funding.
• Assist the Customer Service Manager with internal and external audits.
• Manage the open course calendar, ensuring timetables are pre-planned and updated within budget.
• Manage supplier relationships and SLAs.
• Promote the Nationwide Platforms brand, core values, and mission to maintain a market-leading image.
• Maintain health, safety, and corporate governance standards according to company policies, promoting health and safety best practices.
• Act as an ambassador for quality health and safety, including customer well-being where required.

• Previous administration experience, preferably in coordinating diaries, events, or people.
• Excellent attention to detail.
• Ownership of problems and proactive solutions.

Part of the Loxam Group, Nationwide Platforms is the UK’s largest powered access specialist with a fleet of 15,000 machines across 38 depots. With over 900 employees and 25 years of experience in working at height, it possesses extensive knowledge of access platforms and expertise in site-specific and height-related challenges.