Multilingual Customer Service Manager — Lead EU Team

Autosmart International; England; On-site; GBP 34,000 - 40,000; Full time

Job summary

A British manufacturer is seeking a multilingual Customer Service Manager to lead a world-class team and enhance customer service strategies. The ideal candidate must be fluent in French and German with excellent leadership skills. The role offers a salary of up to £40,000, 25 days holiday, private health care, and a generous pension scheme. Join a supportive environment focused on inspiring customer experiences and achieving KPIs. Apply now to become part of an exciting growth journey across Europe.

Benefits

25 days holiday plus bank holidays

Non-contributory private health care

Generous contributory pension scheme

Life insurance at three times salary

Collaborative working environment

Companywide training programme

Employee assistance programme

Staff purchase scheme

Qualifications

• Passion for customer service and hitting the SLAs.
• Ability to motivate, lead, and inspire a team.
• Experience in shaping customer service strategy.

Responsibilities

• Be the voice of the customer and help shape the strategy.
• Motivate, lead, and inspire a team to deliver excellent customer service.
• Implement processes and drive change to improve customer experience.

Skills

Native-level fluency in French (C1-C2)

German (B2-C2)

Inspirational leadership

Project management

Excellent organizational skills

Customer Service

Education

Degree level qualification or equivalent in leadership

Job description

A British manufacturer is seeking a multilingual Customer Service Manager to lead a world-class team and enhance customer service strategies. The ideal candidate must be fluent in French and German with excellent leadership skills. The role offers a salary of up to £40,000, 25 days holiday, private health care, and a generous pension scheme. Join a supportive environment focused on inspiring customer experiences and achieving KPIs. Apply now to become part of an exciting growth journey across Europe.