A leading technical solutions provider in the UK is seeking a Technical Service Engineer to serve the North-West region. The role involves managing customer relationships, performing diagnostics, and providing on-site support for robotics solutions in the pharmaceutical and biotechnology industries. Ideal candidates will have a strong technical background, excellent customer service skills, and will receive extensive training. Benefits include a competitive salary, performance bonuses, and diverse working conditions.
Leistungen
Monthly on-call allowance
Company pension scheme
25 days annual holiday
Private healthcare
Life assurance
Qualifikationen
Experience in industries like Life Sciences, Medical Equipment, or Robotics.
Capacity to lift and manage physical tasks (up to 50 pounds).
Past roles in technical services, support, or engineering.
Aufgaben
Serve as the main Field Service Engineer for customer sites.
Perform remote support and diagnostics.
Manage service escalations and ensure maintenance schedules.
Kenntnisse
Technical background in electrical, mechanical, or IT
Strong customer-centric skills
Creative problem-solving
Experience with Microsoft 365 and SQL databases
Knowledge of Beckhoff Twin CAT and Remote Desktop Protocols
Ausbildung
Technical Degree, HNC, or equivalent experience
Tools
D365 Service Reports
Remote Desktop Protocols
Jobbeschreibung
A leading technical solutions provider in the UK is seeking a Technical Service Engineer to serve the North-West region. The role involves managing customer relationships, performing diagnostics, and providing on-site support for robotics solutions in the pharmaceutical and biotechnology industries. Ideal candidates will have a strong technical background, excellent customer service skills, and will receive extensive training. Benefits include a competitive salary, performance bonuses, and diverse working conditions.
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