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1st Executive
Client Support Executive
Job summary
A leading client support solutions provider in the UK is seeking a Client Support Executive to join their team in Wilmslow. This hybrid role involves engaging clients, booking visits, and delivering excellent customer service. The ideal candidate will have great organisational and communication skills, with a passion for problem-solving. Competitive salary offers, along with extensive benefits including holiday, healthcare coverage, and community support days.
Benefits
Qualifications
- Strong organisational skills with the ability to manage multiple diaries.
- Excellent communication skills and a first-class telephone manner.
- Natural problem solver with ownership of queries.
Responsibilities
- Engage with businesses to understand their needs and book visits.
- Develop and maintain strong relationships with clients.
- Address concerns about service while booking visits.
- Adapt communication style for diverse audiences.
Skills
Client Support Executive - No experience needed. Location: Hybrid - 2 days in Wilmslow, 3 days at home. Hours: Monday - Friday 08:30 - 17:00. Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000).
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We are a growing company with a culture of support and innovation. We were named one of the Sunday Times Best Companies to Work For.
We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking visits for our Field Consultants, while embodying our core values by being energetic, positive and supportive, and keeping the client at the heart of everything you do.
- Client Engagement: engage with businesses to understand their unique needs and book client visits accordingly.
- Building Relationships: develop and maintain strong relationships with clients, tailoring your approach to meet their needs.
- Objection Handling: address concerns regarding service or booking visits on time.
- Adaptive Communication: adapt communication style to resonate with diverse audiences, ensuring clarity and enthusiasm. Handle a high volume of outbound calls in a fast-paced environment.
Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and deliver value to the client.
- Strong organisational skills with the ability to manage multiple diaries.
- Excellent communication skills and a first-class telephone manner.
- Natural problem solver with the ability to take ownership of queries from start to finish, anticipate needs and offer solutions.
- 25 Days of Holiday + Bank Holidays
- Birthday Day Off
- Post-Wedding Extra Holiday
- Family/Leaves: entitlements and perks for growing families
- Healthcare cash plan: private medical coverage
- Pawternity Leave: a day off for new pets
- Community Days: one day off to volunteer or support charities
Join us at Citation, where success comes with perks and a culture that truly celebrates your achievements!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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