puestos de Executive Assistant en Gran Bretaña

Job title: Administration Assistant

Purpose

·To provide an efficient administrative service within budgetary constraints, including all relevant legislation and the policies and procedures of the organisation.

·To undertake all Office administrative duties, including the coordination of Clients staff schedules as directed by the Registered Manager.

The Prospective Candidate

You will be required to provide an effective administration service to the whole team. Acting as first point of contact for the organisation, to politely greet all visitors and clients ensuring that the appointments system runs effectively. Possess a professional telephone manner answering enquiries from health care professionals, clients and the public which may include complaints. Taking telephone messages, responding to emails, and updating electronic records.

General office administration duties to include booking assessments, writing up service agreements, updating care plans with the Responsible Individual’s input, organising appointments using an electronic booking system, outlook, or other systems we will have in place. Work alongside carers, receiving their calls and managing their daily queries on rota and any other. Accurate typing skills include inputting data and referral information from both paper and digital sources. Good record keeping with an understanding of Data Protection and confidentiality. Process and distribute incoming and outgoing mail, maintain filing, and archive systems and undertake photocopying and other administration duties as required.

You will be able to demonstrate good organisational skills, you must be able to work as part of a team with good interpersonal skills, be able to follow service procedures and embody a conscientious approach.

Duties and responsibilities:

CTD Care Services may require you to perform other reasonable duties as required. Your responsibilities include but are not limited to the following: -

·Upload and maintain accurate data on internal Excel spreadsheets and care management systems

·Update client records and care plans in line with changes to their needs or circumstances

·Maintain accurate staff and client schedules and support logs

·Respond professionally to incoming telephone calls, emails, and face-to-face enquiries

·Make outgoing calls as required to staff, clients, or external professionals

·Deal effectively with a wide range of people at all levels, including service users, families, and healthcare professionals

·Arrange appointments, assessments, and staff training sessions in line with service needs

·Identify gaps in client service needs from the rosters and book appropriately trained staff to cover care calls

·Record attendance, shift changes, and schedule adjustments promptly and accurately

·Process paperwork in accordance with service and departmental procedures

·Maintain up-to-date office filing systems (both electronic and paper-based)

·Record and distribute staff uniforms and PPE, ensuring records are maintained and updated

·Maintain the service database, ensuring all records are accurate, complete, and up to date

·Record information on the computer system in a timely manner

·Assist in managing advertising of services via online and offline mediums

·Distribute promotional flyers and ensure visibility of services in the local community

·Maintain a welcoming and professional presence in the office for visitors

Person Specification:

Essential:

• Proficient in Microsoft Office (Excel, Word, Access) or similar software.
• Excellent organisational skills with the ability to prioritise workload and meet deadlines.
• High level of attention to detail and accuracy.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Professional and customer-focused approach.
• Ability to remain calm and work effectively under pressure.

Desirable:

• Previous experience in a similar administrative role within a healthcare or domiciliary care setting.
• Knowledge of care planning and rostering software (e.g. Careline Live, Access or similar).
• Familiarity with CIW standards and care sector documentation.

The rate is £12.60 - £13.50