Engineer jobs in Grande-Bretagne

A global IT solutions company is seeking a motivated IT Support Engineer to join their client site operations team in the UK. This position will provide 1st line technical support, system integration assistance, and project coordination for a major Japanese client. Candidates with helpdesk or call centre experience in the IT infrastructure sector with fluency in both Japanese and English, are highly encouraged to apply.

The role is a permanent, full-time position with a salary of £25-30k depending on experience. Working hours are Monday to Friday, 9:00-17:30, and the start date is ASAP. The location is the City of London.

• Provide 1st line level of technical or business system support via telephone, email, and online tickets
• Support, maintain, and improve customer services
• Assist other team members in Europe or back office/project members
• Assist customer HQ in Japan and third-party vendors
• Work proactively to ensure prompt resolution of support cases, timely project completion, and the highest levels of customer satisfaction
• Understand and comply with the customer’s IT policies and procedures

• IT compliance reporting and tasks, e.g., SOX compliance, user ID/device inventory updates
• Produce monthly IT reports and newsletters
• Update and maintain intranet contents
• User support for user ID management systems and other internal systems

• Support system integration and maintenance tasks on behalf of the customer
• Maintain related documents, including user manuals
• Summarise customer requirements for system integration services

• Act as project coordinator as a representative of the customer
• Assist other on-site engineers in implementing project work at the customer site
• Monitor project progress and adjust as necessary to ensure successful completion
• Coordinate internal and external meetings; prepare and distribute agendas, minutes, and correspondence

The ideal candidate will have:

• 1 year or more experience in a helpdesk or call centre role within the IT infrastructure industry
• Good documentation skills (e.g., customer reports, manuals)
• Good team player and ability to collaborate with project members
• Basic understanding of networking (LAN, WAN, Wi-Fi)
• Highly proficient in Microsoft 365 products (Word, Excel, Outlook, PowerPoint, MS Teams)
• Business-level verbal and written communication skills in Japanese and English
• Excellent communication skills with clients, end users, and third parties
• Ability to work flexibly on own initiative and as part of a team
• Ability to prioritise and manage own workload

Desirable skills include experience using Microsoft 365 apps like SharePoint Online, OneDrive, MS Forms, and experience as a Project Manager or Project Management Assistant.

The company is an equal opportunities employer and welcomes applications from all qualified candidates. Note: All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.