Electrical Supervisor jobs in Grande-Bretagne

The Customer Relations team handle complaints for the OSB Group in line with the Financial Conduct Authority regulations to ensure complaints are addressed fairly and accurately. As a Customer Relations Team Leader, you will have the opportunity to ensure that the Customer Relations team handle all complaints in accordance with the Organisation's Internal Complaints Handling Policy and Procedures, ensuring complaints and external disputes are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly.

Your responsibilities will include:

• Responsible for the line management and coaching all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.
• Provide regular development and coaching of Customer Relation Officers to support with team growth, development and succession planning
• Responsible for the management and service delivery of Customer Relation Officers for area of responsibility
• Monitor and management workloads for area of responsibility to ensure SLAs are met and quality standards are maintained
• Regularly conduct Level 1 control testing to ensure controls are maintained and effective
• 1st point of contact for any escalated complaint calls
• Keep up to date on business processes for area of responsibility and support Customer Relations Officers on upskilling business processes in support of complaint handling

To be successful in this role, you will need:

• Strong experience in team management with line management responsibilities
• Experience in Complaint handling within a financial services environment
• Understanding of the FCA's regulatory framework for handling customer complaints and Treating Customers Fairly
• Excellent verbal and written communication skills

We offer an annual base salary dependent on experience of between £34000 - £37000 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working (3 days in office, 2 days working from home)
• Annual bonus opportunity

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.