Entertainment Team Manager - Pembrokeshire South Wales

Haven Holidays; Tenby; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure company in Wales seeks an experienced Entertainment Team Manager to oversee operations and lead a team in creating enjoyable events. The ideal candidate has leadership experience in entertainment, strong event planning skills, and a passion for guest satisfaction. This role offers competitive pay and exclusive team perks, including accommodation if needed.

Benefits

Attractive pay with overtime opportunities

Comprehensive training and support

Career development opportunities

Shared accommodation available

Exclusive team discounts

Qualifications

• Experience in a leadership role in the entertainment industry.
• Ability to plan and coordinate events and productions.
• Knowledge of leadership attributes and team dynamics.

Responsibilities

• Lead, motivate, and support a team to achieve service targets.
• Ensure guest satisfaction and address concerns.
• Manage staff schedules and resources effectively.
• Ensure compliance with health and safety regulations.
• Resolve operational issues quickly.
• Support staff through training and development.

Skills

Leadership in entertainment

Event planning and coordination

Guest satisfaction focus

Problem-solving skills

Flexibility

High-energy individual

Job description

If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and productions, this could be your chance to shine! We're looking for Entertainment Team Managers who are experienced in multi-venue operations, live shows, and tours, and excited to lead a team of entertainers dedicated to creating unforgettable moments for every guest.

As an Entertainment Team Manager, you'll be at the heart of our entertainment lineup - overseeing organisation, logistics, and daily operations to bring the magic to life! Working with the Head of Activities, you'll motivate and guide your team to deliver exceptional experiences while continuously raising the bar. This role is all about making memories that last a lifetime... and it just might be the opportunity of a lifetime for you, too!

Key responsibilities include:

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.

The ideal candidate will have:

• Previously worked within a leadership capacity, within the entertainment industry.
• Proven ability to plan and co-ordinate events and productions.
• Possess a thorough knowledge and understanding of leadership attributes.
• Have the ability to cope under pressure and to be flexible in order to adapt to any changes.
• Be able to prioritise and deliver to deadlines.
• Be a high-energy individual with a passion for entertaining.
• Be passionate about delivering an exceptional guest experience.

We offer:

• Attractive pay with overtime opportunities.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Shared Live on accommodation will be provided if required.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

Please note that successful candidates will be required to provide 'right to work' documents to confirm they are 18+ and can legally work in the UK, and undergo an Enhanced DBS check prior to starting work.