Shift Leader

HILTON WORLDWIDE; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in London is seeking a Front Office team member to supervise operations and deliver exceptional customer service. The role requires flexibility for shift work and a passion for hospitality, supported by training and resources for career development. Salary starts at £14.39 hourly.

Benefits

Discounted hotel nights and 50% off F&B

Team Member Referral Program

High street discounts

28 days holiday increasing to 33 days

Qualifications

• Experience in leading a team or readiness for a leadership position.
• Passion for hospitality and customer service.
• Flexibility to work shifts between 6am and 11pm.

Responsibilities

• Deliver front office operations smoothly and efficiently.
• Handle guests' queries and complaints.
• Create memorable experiences for guests and colleagues.

Skills

Supervising front office operations

Exceptional customer service

Excellent communication skills

Coaching and problem-solving skills

Job description

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

You will join the Front Office team, working in the Reception area of the hotel. Must be fully flexible to work in shifts between 6am and 11pm

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Salary of £14.39