Membership Support Team Leader

David Lloyd Leisure; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and wellness group in Camden Town is seeking a Membership Support Team Leader to lead a team of advisors, ensuring high service standards and effective query resolution. The role requires exceptional customer service skills and strong leadership qualities. This position offers opportunities for career advancement and valuable perks, including free club membership and discounted services.

Benefits

Free Club Membership for you and your family!

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons, and Personal Training.

Opportunities for Career Advancement through internal training.

Get paid on demand through Wagestream App.

Responsibilities

• Lead a team of Member Support Advisors to deliver world-class service.
• Monitor team performance and oversee delivery of KPIs.
• Resolve high-level escalated member queries.

Skills

Exceptional customer service skills

Highly developed leadership qualities

Organisational skills

Ability to use an empathic approach

Job description

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership Support Team Leader to join our team! As a Member Support Team Leader, you will report into the Member Support Operations Manager, leading a team of Member Support Advisors, ensuring they have the skillset and breadth of knowledge to deliver a world-class service to our members.

You will resolve high-level escalated member queries by monitoring team performance and overseeing the delivery of daily, weekly, and monthly KPIs. Please be aware shifts may vary - morning, evening, and weekend working will be required.

Requirements

• Exceptional customer service skills
• Highly developed leadership qualities
• Organisational skills and commercial acumen
• Ability to use an empathic and reasonable approach to member queries

Our Team

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!