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Here at Human Appeal UK we have an exciting opportunity for a Social Media and Community Manager to join our team based in our Cheadle Office. The role will require you to be in office full time. You will join us on a full-time basis as part of an initial 1-year term. In return, you will receive a competitive salary.

Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

As Social Media and Community Manager, the successful candidate will be responsible for developing, implementing, and overseeing the organisation's social media strategy to enhance brand awareness, grow online presence, and drive meaningful engagement across all digital channels. This role ensures consistent brand messaging, creates compelling content tailored to each platform, and leverages data-driven insights to optimise performance. Working closely with internal teams and external partners, the Social Media and Community Manager helps build strong online communities, supports marketing and organisational goals, and protects the organisation's reputation through effective monitoring and timely response management.

• 35 days Leave
• Matched pension contribution
• Employee discounts and memberships
• Access to wellbeing hub
• Prayer facilities
• Opportunity to really make a difference!

• Audience Growth - Increase in followers/subscribers across key platform & Growth rate compared to previous periods
• Engagement Performance- Engagement rate (likes, comments, shares, saves), Average post interactions per platform & Community response rate and response time
• Content Performance- Reach and impressions per post, Video views, completion rates, and watch time & Click-through rates (CTR) on social posts
• Brand Visibility & Awareness- Increase in branded mentions and hashtags, Share of voice compared to competitors & Sentiment analysis of comments and tagged content
• Campaign Effectiveness- Performance against campaign goals (e.g., reach, conversions, traffic), ROI on paid social campaigns & Cost per result (CPR) / cost per click (CPC) / cost per engagement (CPE)
• Website & Conversion Metrics- Social media-driven website traffic, Conversion rate from social channels (e.g., sign-ups, downloads, enquiries) & Lead generation via social platforms
• Community Management- Average response time to user enquiries, Volume of resolved queries or issues & Quality and tone consistency in interactions
• Content Production & Delivery- On-time delivery of content calendar, Quality and creativity of content output & Alignment with brand guidelines and campaign messaging
• Collaboration & Stakeholder Engagement- Effectiveness working with marketing, design, HR, and external partners, Execution of cross-functional campaigns & Satisfaction of internal stakeholders
• Risk & Reputation Management- Timeliness in identifying and responding to issues, Number of escalations and effectiveness of mitigation & Monitoring of compliance (legal, brand safety, data protection)

• Bachelor's degree in Marketing, Communications, Digital Media, Public Relations, Journalism, or related field.
• Equivalent professional experience may substitute formal education.
• Industry certifications (advantageous but not essential), e.g.:
  • Social Media Marketing (Meta Blueprint, LinkedIn Learning, Hootsuite, HubSpot)
  • Digital Marketing (Google Digital Garage, CIM courses)
  • Content Marketing or Analytics (Google Analytics, SEMrush Academy)

• Proven experience managing social media channels professionally.
• Ability to create engaging content (copy, graphics, video) for different platforms.
• Experience with social media management tools (Hootsuite, Buffer, Sprout Social, Meta Business Suite).
• Track record of growing online communities and improving engagement.
• Experience planning and delivering social media campaigns (organic and/or paid).
• Skilled in managing and responding to online communities, handling queries, and escalating issues.
• Collaboration experience with internal teams (marketing, HR, design) and external partners/agencies.
• Ability to manage content calendars, prioritize workload, and meet deadlines.
• Experience monitoring brand sentiment and supporting reputation management.
• Ideally, basic graphic design or video editing skills (Canva, Adobe Suite) - not mandatory.

• 2-3 years of management experience.
• Familiarity with SEO.
• Proficient in Microsoft Office Suite.
• Fluent in English; additional languages (Spanish, French, Arabic, Urdu) desirable.
• Understanding of the Muslim market and faith to ensure social media content resonates with the target audience.
• Islamic-based background high advantageous for better alignment with organizational goals.
• Ability to hit the ground running and adapt quickly.

This would be an ideal role for a Social Media and Community Manager looking to make a difference in a rewarding role within the Charity Sector!

We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis so for the best chance of success please click apply today to become our Social Media and Community Manager: - we would love to hear from you.

Disclaimer: Please be aware that due to the anticipated quantity of response, we will only be contacting candidates who are shortlisted to interview stage. If you have not been contacted within 4 weeks of your application, please assume that unfortunately you have been unsuccessful this time.

We have a high staff satisfaction rating of 4.5 out of 5 on Glassdoor! Here's why:

"We are faith-based but not faith-specific. We have faith in all of humanity and believe we can achieve great things when we work together. So, come and be part of a dynamic global charity where we celebrate our differences, as well as our common humanity"

Dr Mohamed Ashmawey

"At Human Appeal, each one of us has the opportunity to influence others. If you are prepared to challenge yourself there are no limits, so come and make it happen!"

Simon, Systems and Reporting Manager

"I have been working at Human Appeal for many years! I believe in the cause we are working for. I believe in the charity sector and I believe in the reward we get for helping our fellow human beings in desperate need"

Insaf, Finance Lead

"Working as a fundraiser, every day is different. It can be challenging, but when you're working tirelessly and raising funds to help those in need, it's an amazing feeling"

Adnan, Fundraising Coordinator

"I saw an opportunity to assist in helping people across the world with the excellent work Human Appeal carries out. I enjoy working with so many talented people in a fast-moving environment"

Steve, Procurement Manager

• Safeguarding bright futures for more than 22,000 vulnerable orphans in 9 countries. Our one-to-one sponsorship programme has a built-in school attendance requirement while covering the cost of food, housing, medical care, and learning materials.
• Pioneering technologically innovative infrastructure projects in Pakistan, like designing and building a 25-km embankment on the Chenab River in Pakistan. Protecting an entire community from being washed away, the embankment has held back the floods each year, including Pakistan's worst flooding in a decade during its last monsoon season.
• Protecting the health of mothers and their children in war-torn Syria by running the only free maternity hospital in Idlib, Syria. By offering free medical care to vulnerable mothers and children, our staff at Al Imaan Hospital providing life‑saving care to 100,000 patients every year.
• Quenching the thirst for the 2 million residents of the Gaza Strip by working with UNOCHA to purify Gaza's water network. And now, our newest project involves building a large-scale desalination plant to provide daily access to clean water for 60,000 people across Gaza.
• Recovering lost livelihoods for vulnerable farmers in Gaza by planting 80,000 olive trees since 1991. The farming project provides each farmer with 30-40 prime olive trees so they can establish a vibrant, sustainable crop that yields not just food but income for generations.
• Restoring safe and secure residential spaces in Syria, like the construction of a new town with 1,000 newly constructed homes in Al Zahoor.

COME AND JOIN THE FAMILY - click 'apply' today!