Education Administrator

NHS; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare organization in Manchester seeks an organized individual for an administrative role within the Postgraduate and Undergraduate Education team. Responsibilities include providing support for day-to-day operations, managing communications, and maintaining educational records. Applicants should have strong administration skills, prior experience in an administrative environment, and effective communication skills. The position offers a salary range of £24,937 to £26,598 per annum, and the working hours include flexibility around service needs.

Qualifications

• Experience working in an administrative environment.
• Prioritization and management of a busy workload.
• Familiarity with social media and apps.

Responsibilities

• Provide day-to-day administrative support for the PG/UG education team.
• Manage communication with learners, trainees, and stakeholders.
• Monitor and update relevant education webpages.

Skills

Effective written and verbal communication skills

Excellent organisational skills

Ability to work independently and as part of a team

Database and spreadsheet skills

Minute taking skills

Education

5 GCSEs Grade A*-C (including: English, Mathematics and ICT) or equivalent

Business Administration Level 3

Tools

Microsoft Office

Learning Management Systems

Job description

Are you interested in gaining experience within a busy Postgraduate and Undergraduate Education team, assisting to support, coordinate and deliver Postgraduate and Undergraduate Education for the Medical and Non-medical workforce? Do you have strong administration skills and attention to detail? Are you a good communicator? If so we would like to hear from you.

The post is full time 37.5hrs per week.

The post will be based with the existing knowledgeable and supportive PG/UG Education Team led by the Postgraduate and Undergraduate Education Manager.

We are looking for an organised individual with an interest in education to support our experienced and busy team.

Main duties of the job

Your primary responsibility will be for the day-to-day administrative and operational support for the PG/UG education team in the delivery of teaching programmes for Resident Doctors, Students, Nursing Learners, Allied Health Professionals and preceptorships. Developing and maintaining accurate records and monitoring attendances at all teaching and educational events.

To provide front of house support on medical induction days and be a point of contact for all Trainees and Students. Undertake all general administrative duties as required. Manage telephone and face to face enquiries on a daily basis.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job responsibilities

DUTIES AND RESPONSIBILITIES

Administration & Coordination To be the first point of contact (telephone, direct and written) within the team. Responding to enquiries from learners, trainees, colleagues and external organisations, in a professional, timely and customer-focused manner Provide support for the day-to-day administration to include preparation of ID badges and IT accounts, allocations, room bookings and training sessions Support the Senior Education Co-ordinator, Education Coordinators and PG/UG Education Manager in contacting speakers to confirm agenda times as instructed. Collate speaker presentations, arrange inductions for students and the input of placement information onto Medlea, the university portal for students. Support the Education Coordinator in arranging inductions for trainees and in the input and tracking of trainee and induction information. Input and track the recording of all educational contributions. Preparation of facilitator and delegate materials. Secure and book suitable facilities for meetings and training sessions Collate and input evaluation data for training Provide practical support for training and induction sessions Identify process improvements and plan for implementation ensuring a structured plan Maintain contact lists for internal and external stakeholders To file emails and documents on the shared collaborative drive andmaintain efficient file structures adhering to records managementpolicies To create an inclusive working environment where diversity isvalued, everyone can contribute, and everyday ensure we meet ourduty to uphold and promote equality. To contribute to the culture of continuous improvement by workingwithin procedures and to put forward suggestions for improvementvia your manager as and when required. Provide administrative support across medical, non-medical and preceptorships areas of work.

Develop and Maintain Accurate Records Input various data into electronic systems, eLearning systems and maintain accurate records Responsible for requesting and recording learner activity across all UG professions and preceptorship

Communication Provide front of house support for learner inductions Escalate issues or concerns as appropriate Attend and contribute to team meetings Frequent phone, face to face and email communication is required to liaise with various stakeholders Contribute to, and maintain, a positive working team environment Be a representative for The Christie Institute maintaining high quality administrative standards and customer service Involve keys stakeholders in process improvement decisions and ensure meetings are held with an agenda and are minuted and/or actions noted.

Marketing and Social Media Editing of information materials using set templates Monitor and update social media Monitor of the relevant Christie Institute webpages to ensure all information is current and correct

Finance

Be an authorised signatory for supplies Collect and record cash deposits for lockers from students and Trainees

General Undertake general office duties including photocopying, faxing, and filing. Communicate with colleagues in a clear concise manner Meet and greet learners and speakers at relevant education and training events Take telephone queries relating to any team events or programmes and inform appropriate personnel as required Take a proactive attitude to your personal development and attend relevant mandatory training updates Work flexibly around the needs of the service, to include early mornings, evenings and weekends on an ad hoc basis To include other identified administrative duties commensurate with level of post.

Person Specification

Qualifications

• 5 GCSEs Grade A*-C (including: English and, Mathematics and ICT) or equivalent qualification
• Business Administration Level 3

Experience

• Experience of working within an administrative environment
• Prioritising and managing busy workload
• Use of social media and apps
• Experience of learning management databases Previous involvement in the field of education administration and/or event administration

Skills

• Effective written and verbal communication skills with staff at all levels
• Excellent organisational skills
• Ability to work independently and as part of a team
• Database and spreadsheet skills
• Minute taking skills
• Ability to deal with difficult situations
• Ability to investigate simple problems and offer solutions

Knowledge

• Working knowledge of Microsoft office packages
• Able to take own initiative and identify methods to improve administrative processes
• Knowledge of Learning Management Systems and Databases and PARE
• Basic understanding of medical education
• Knowledge of online eLearning systems

Values

• Ability to demonstrate the organisational values and behaviours

Other

• Enthusiastic, calm and confident
• Willingness to develop role
• Acts in a professional manner at all times
• Working hours can be regular, but may involve unsocial hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearPer annum, Pro rata