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Claims Executive
Job summary
A recruitment agency is seeking a Claims Executive in Hitchin to manage claims and provide quality customer care. Key responsibilities include processing claims and ensuring proactive handling of client inquiries. The ideal candidate must have excellent communication skills and knowledge of FCA regulations. Salary ranges between £30,000 to £35,000, with additional benefits such as a target-driven bonus scheme and a hybrid working environment.
Benefits
Qualifications
- Knowledge of FCA regulations and principles is essential.
- Excellent communication skills, both written and verbal, necessary for client interaction.
- Ability to manage claims efficiently and effectively.
Responsibilities
- Manage new instructions according to service standards.
- Process claims and maintain concise history of events.
- Communicate effectively with all stakeholders involved in claims.
Skills
Location: Hitchin - Hybrid (3 days in the office)
- Competitive salary (£30,000 to £35,000 - Subject to experience)
- Target-driven bonus scheme
- Hybrid working considered
- Smart casual dress code
- Friendly environment
The ideal candidate will provide quality customer care, ensuring proactive handling of claims and related issues. Support management and colleagues to meet and exceed targets while adhering to FCA principles:
- Treating Customers Fairly
- Contract Certainty
- Conflict of Interest
- Manage new instructions and work in progress according to service standards and company procedures.
- Obtain sufficient information to establish policy liability and progress claims efficiently.
- Register new claims accurately on company systems and update records during the claim process.
- Maintain and provide clear, concise history of events and actions on delegated authority cases.
- Obtain and submit completed Client documentation to Insurers or service providers promptly.
- Handle telephone calls promptly and professionally.
- Process incoming post within agreed service standards.
- Respond to Client enquiries within designated time frames or as agreed.
- Communicate effectively with Insurers, service providers, engineers, and Loss Adjusters via appropriate channels.
- Provide advice to Clients to actively manage claims and reduce lapse time.
- Dispatch claim settlement cheques promptly on receipt.
- Maintain an up-to-date daily diary system to track and resolve outstanding issues.
- Knowledge of Acturis within a Windows Virtual Desktop application is advantageous.
- Working towards CII qualifications is desirable.
- Proficient in MS Office applications (MS Word, Excel, Teams).
- Target-focused and driven
- Able to use initiative
- Team player
- Knowledge of current FCA regulations
- Ability to adhere to and maintain systems and procedures
- Strong interpersonal skills, with the ability to consult and influence at all levels
- Excellent communication skills (written and verbal)
- Ability to build effective relationships internally and externally
- Strong time management and priority-setting skills
- High personal drive and resilience
- Capable of persuasion, negotiation, and influence
- Committed to continuous personal/professional development
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.