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1,636

Dispatch jobs in United Kingdom

Service Management Consultant

Service Management Consultant
NEC Software Solutions
Chippenham
GBP 45,000 - 65,000
Urgently required
7 days ago
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Manufacturing Operative Afternoon Shift

Manufacturing Operative Afternoon Shift
KFM Recruitment Solutions
Brough
GBP 20,000 - 25,000
Urgently required
7 days ago

UPVC Operative (Nights)

UPVC Operative (Nights)
Prestige Recruitment Specialists
United Kingdom
< GBP 1,000
Urgently required
7 days ago

Line Operative

Line Operative
Busy Bee Recruitment
Cambridgeshire and Peterborough
GBP 40,000 - 60,000
Urgently required
7 days ago

CRS Operator

CRS Operator
Eurocell
Sutton-in-Ashfield
GBP 27,000 - 31,000
Urgently required
7 days ago
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Assembly Operative

Assembly Operative
Prime Appointments
Stowmarket
GBP 40,000 - 60,000
Urgently required
7 days ago

Production Manager

Production Manager
Wallace Hind Selection LTD
Worcester
GBP 55,000 - 60,000
Urgently required
7 days ago

Unloading Operative

Unloading Operative
G.L.O Recruit Ltd
Leighton Buzzard
GBP 10,000 - 40,000
Urgently required
7 days ago
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Logistics Administrator

Logistics Administrator
Pertemps
Aylesbury
GBP 40,000 - 60,000
Urgently required
7 days ago

Client Site Support Engineer

Client Site Support Engineer
Thrive
London
GBP 35,000 - 50,000
Urgently required
7 days ago

Machine Operator

Machine Operator
Adecco
United Kingdom
GBP 25,000 - 30,000
Urgently required
7 days ago

Production Operator - Warrenpoint

Production Operator - Warrenpoint
Adecco
United Kingdom
GBP 20,000 - 25,000
Urgently required
7 days ago

Loading Shovel Operative

Loading Shovel Operative
FM Conway
Coventry
GBP 25,000 - 35,000
Urgently required
7 days ago

Warehouse Operative

Warehouse Operative
GIST
Barnsley
GBP 26,000 - 28,000
Urgently required
7 days ago

Workshop Generator Engineer

Workshop Generator Engineer
Greenshields JCB Limited
Farnham
GBP 30,000 - 40,000
Urgently required
7 days ago

Showroom Sales Consultant

Showroom Sales Consultant
TipTopJob
Cheltenham
GBP 26,000 - 27,000
Urgently required
7 days ago

Laboratory Quality Technician

Laboratory Quality Technician
TipTopJob
York and North Yorkshire
GBP 25,000 - 35,000
Urgently required
7 days ago

Warehouse Operatives

Warehouse Operatives
Kentjobs
Paddock Wood
GBP 128,000
Urgently required
7 days ago

Customer Service Administrator

Customer Service Administrator
Cameo Consultancy (Recruitment) Limited
Brackley
GBP 27,000
Urgently required
7 days ago

Class 1 Driver

Class 1 Driver
Driver Hire Borders
Lincoln
< GBP 1,000
Urgently required
7 days ago

Warehouse Operative

Warehouse Operative
AAH Pharmaceuticals
Bristol
GBP 10,000 - 40,000
Urgently required
7 days ago

Hospitality Co-Ordinator - University of Oxford

Hospitality Co-Ordinator - University of Oxford
Compass Group
Oxford
GBP 22,000 - 27,000
Urgently required
7 days ago

Warehouse Manager

Warehouse Manager
Jackson Hogg Ltd
United Kingdom
GBP 30,000 - 45,000
Urgently required
7 days ago

Team Leader - Whitechapel

Team Leader - Whitechapel
Deliveroo
London
GBP 28,000 - 35,000
Urgently required
7 days ago

Warehouse Team Manager

Warehouse Team Manager
Driver Hire Borders
Hemel Hempstead
GBP 25,000 - 35,000
Urgently required
7 days ago

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Service Management Consultant

Be among the first applicants.
NEC Software Solutions
Chippenham
GBP 45,000 - 65,000
Be among the first applicants.
7 days ago
Job description
Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

The role is office based in either Chippenham or Hartlepool.

The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India. The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

  • Technical ownership of the Ivanti IT Service Management toolset
  • Low level understanding of the Ivanti DB schema
  • Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
  • Understanding of Ivanti and IT Service Management toolset best practice
  • Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
  • The ability to mentor and develop team members split across multiple geographic locations
  • Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
  • Assist in ensuring the team skilled to the appropriate level
  • Ensure compliance with documented processes to allow certification to ISO20000 to be maintained.
  • Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
  • Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
  • Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
  • Ensuring adherence to OLAs
  • Input into team reporting as required
  • An excellent communicator both verbally and written at both a technical and stakeholder level.
  • An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
  • An ability to balance and plan the short and long term actions to achieve the objective of the team.
  • Awareness of all relevant industry standards.
  • Awareness of best practices for service management and associated tooling.
  • Be influential and persuasive with stakeholders.
  • Maintaining an understanding of all of NECSWS business areas.
  • An ability to think critically about systems and to make adjustments consistently as needed.
  • The ability to manage time effectively.

Qualifications

Essential Skills

  • Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
  • Stakeholder Management
  • Possess excellent stakeholder management skills and an ability to innovate
  • Excellent communication and business writing
  • Working knowledge and experience of the ISO20000 Service Management Standard
  • Excellent problem-solving skills
  • Considered an expert in the Ivanti toolset including ISM and UEM

Essential Qualifications

  • ITIL v4 Foundation
  • NPPVL3 + SC clearance required

Desirable Qualifications And Skills

  • ITIL v4 Intermediate Qualification

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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