Medical Secretary

South Reading and Shinfield Group Medical Practice; Reading; On-site; GBP 24,000 - 30,000; Full time

Job summary

A large GP Practice in Reading is seeking an organized and experienced Medical Secretary to provide essential secretarial support to the administrative team and healthcare professionals. The role involves managing patient referrals, maintaining records, and ensuring compliance with medical regulations. Ideal candidates will have at least 1 year of experience in a relevant environment, strong IT and interpersonal skills, and the ability to manage competing workloads effectively. The position offers a dynamic working environment with 37.5 hours per week.

Qualifications

• Minimum 1-year Medical Secretary experience.
• Proven experience in a GP/NHS department environment highly desirable.
• Strong IT skills in MS Word, Excel, and Outlook.
• Knowledge of EMIS desirable.
• Able to work well in a team.

Responsibilities

• Provide copy-typing and word-processing services.
• Organize and manage patient referrals.
• Retrieve and assist with medical records.
• Schedule patient appointments and procedures.
• Ensure compliance with medical laws and regulations.

Skills

Medical terminology

Interpersonal skills

EMIS clinical systems

Time management

Organizational skills

Education

GCSE in Maths & English

Tools

MS Word

Excel

Outlook

eRS

Job description

Medical Secretary

The closing date is 02 January 2026.

We are looking for an organized and experienced Medical Secretary to join our busy GP Surgery team.

The ideal candidate will have a strong understanding of medical terminology, excellent interpersonal skills, and be proficient in EMIS clinical systems.

To provide general secretarial support to the practice manager, doctors and health professionals, involving word‑processing skills with general clerical and administrative work over two sites.

Main duties of the job

• Provide an efficient copy‑typing and word‑processing service for GPs and health professionals as required, including typing of letters, reports, patient referrals, etc. in an accurate and quality manner.
• Organise and manage patient referrals.
• Retrieve medical records and assist the completion of medical/insurance records.
• File patient records and correspondence in patient medical records using DOCMAN.
• Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Maintain a two‑week wait register in an accurate and secure manner.
• Assist with the gathering of statistics and information when required.
• Provide cover for members of the administration and reception team during periods of sickness and annual leave.
• Receive and dispatch mail and maintain a robust system.
• Schedule patient appointments and procedures.
• Prepare and maintain patient medical records.
• Communicate with patients, healthcare professionals and insurance companies.
• Ensure compliance with medical laws and regulations.
• Maintain confidentiality and impartiality at all times.
• Perform general office duties such as answering telephones and managing e‑mails.
• Respond to queries from patients.

About us

South Reading and Shinfield Group Medical Practice is a long established large GP Practice, rated GOOD in all categories by CQC. The Practice is located across two sites in South Reading. Our friendly, professional and experienced GPs, extended range of HCPs and administrative teams offer a wide range of clinical services.

We are seeking an enthusiastic Medical Secretary. This position is to provide secretarial and administrative support to the GPs, clinical staff and practice manager. We are looking for someone with attention to detail, good time‑keeping and organisational skills with a proven ability to manage and deliver complex administrative tasks with competing workloads and sometimes short deadlines. Excellent written and oral communication skills, strong interpersonal and team‑working skills, and a proven ability to make sound independent decisions based on knowledge and expertise are required. This role will also include providing cover for members of the administration and reception team when required. It is a busy and varied role, so you will need to be adaptable and flexible.

Qualifications

• Minimum 1‑year Medical Secretary experience.
• Proven experience in a GP/NHS department environment highly desirable.
• Educated to a high standard of GCSE in Maths & English language.
• Strong IT skills in MS Word, Excel and Outlook. Knowledge of EMIS desirable.
• Tact and diplomacy in direct and indirect emotional circumstances.
• Able to work well with others and be a team‑player in a sometimes pressurised and time‑sensitive environment.
• Demonstrated commitment to equal opportunities and diversity.
• 37.5 hours per week, working pattern TBC.

Experience

• Minimum 1‑year Medical Secretary or General Practice experience.
• Experience of using eRS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Reading and Shinfield Group Medical Practice