Sales Administrator

E3 Recruitment; Accrington; On-site; GBP 30,000; Full time

Job summary

A well-established chemical manufacturer in Accrington is seeking a Sales Administrator for a full-time permanent role, offering a salary of £30,000. This position involves managing customer orders, ensuring accuracy in processing, and providing exceptional customer service. The ideal candidate will have experience in sales administration, strong communication skills, and proficiency in ERP systems. Join a growing company and contribute to delivering a great customer experience across UK and international markets.

Qualifications

• Experience in a Sales Administrator or Sales Support role in the manufacturing industry.
• Confident communicator with strong customer service skills, both over the telephone and via computer systems.
• Proven experience using ERP systems within a sales or order-processing environment.
• Excellent attention to detail, with the ability to follow procedures and comply with company policies when processing orders.
• Experience supporting international customers, export processes, and regulated or chemical-based products is desirable.

Responsibilities

• Act as a professional point of contact, representing company values and principles.
• Manage customer orders from initial enquiry through to completion.
• Process customer orders accurately, ensuring correct pricing and costs.
• Handle customer queries and complaints efficiently.
• Support international business operations, including export sales.

Skills

Customer service skills

Communication skills

Attention to detail

ERP systems proficiency

Job description

We are currently seeking a Sales Administrator to join a well-established chemical manufacturer based in Accrington, who supply products to customers on a global scale.It is a full time, permanent, site-based role offering a salary of £30,000 (DOE) plus benefits package!

As a Sales Administrator , this is an excellent opportunity to join a growing company at an exciting time, playing a key role in delivering an exceptional customer experience across UK and international markets.

Key Responsibilities of Sales Administrator :

• Act as a professional and knowledgeable point of contact, representing the company values and principles through every customer interaction.
• Manage customer orders from initial enquiry through to completion, keeping customers informed at every stage.
• Process customer orders accurately, ensuring correct pricing, costs, and the full order boo management.
• Handle customer queries and complaints efficiently, following internal procedures and company policies.
• Discuss stock availability, transport and dispatch options, and clearly communicate overall costs to customers.
• Support international business operations, including export sales, shipment coordination, and completion of export and shipping documentation.
• Work in line with regulatory requirements, demonstrating awareness and experience in handling hazardous chemical products and associated documentation.

Experience Required for the Sales Administrator :

• Experience in a Sales Administrator or Sales Support role in the manufacturing industry.
• Confident communicator with strong customer service skills, both over the telephone and via computer systems.
• Proven experience using ERP systems within a sales or order-processing environment.
• Excellent attention to detail, with the ability to follow procedures and comply with company policies when processing orders.
• Experience supporting international customers, export processes, and regulated or chemical-based products is desirable.

If you have the skills and experience required for this Sales Administrator role, please click the link below to apply directly.