24/7 Emergency Dispatch Operator

Exertis (UK) Ltd.; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK energy provider is seeking an Emergency Team Member to join their dedicated team. This role involves answering emergency calls and ensuring they are handled promptly according to company procedures. Successful candidates will have strong communication skills, attention to detail, and basic Microsoft Office proficiency. The position offers opportunities for career development and a comprehensive benefits package, including a discretionary bonus and enhanced pension scheme.

Benefits

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Program

Health and wellbeing support

Extensive discounts from retailers

25 holidays plus bank holidays

Enhanced Family Friendly Leave

Qualifications

• Ability to log details of all calls accurately.
• Close attention to detail with ability to accurately record information under pressure.
• Have a basic understanding of Microsoft Office packages.

Responsibilities

• Ensure calls made to the emergency line are answered promptly.
• Work alongside existing emergency team members.
• Follow company procedures for handling calls.

Skills

Excellent listening skills

Strong communication skills

Attention to detail

Ability to record information accurately

Basic understanding of Microsoft Office

Experience in dispatch

Job description

A leading UK energy provider is seeking an Emergency Team Member to join their dedicated team. This role involves answering emergency calls and ensuring they are handled promptly according to company procedures. Successful candidates will have strong communication skills, attention to detail, and basic Microsoft Office proficiency. The position offers opportunities for career development and a comprehensive benefits package, including a discretionary bonus and enhanced pension scheme.